¶ … patient satisfaction with the care provided by nursing staff and physicians, as well as how satisfaction can be improved through better communication among physicians and nurses, and with their patients. It will, in particular, deal with a nursing student's own clinical experience with patients and their perception of healthcare provider-patient communication. In addition, the paper will examine the student's project which considered the strategy of updating white boards in patient rooms regularly for better communication.
Ten medical surgical ward patients were interviewed during rounds by a student, who rated patient satisfaction and tried to discover some common theme. While patients expressed satisfaction with how nursing staff delivered care, they felt physicians didn't keep them informed. A number of patients were visited by two or more doctors. However, there was no communication between doctors, leading to issues such as a patient being marked "not ready for surgery" by the cardiologist, owing to a dysfunctional pacemaker, but the medical team giving the patient pre-operation orders. The recommendation put forward by the student was that nursing staff update ward communication boards on a daily basis In this way, doctors can see which teams visited the patient and they can subsequently look for updates in patients' charts. However, this idea was not very effective, as nurses were, at times, overly busy and failed to update the board. Also, despite doctors being well qualified and urged to simply check off while entering a particular room, only half the doctors complied. Patients and their families reported that doctor and nurse compliance was very valuable to them. The aim is encouraging compliance from nurses and physicians, for improving communication and patient satisfaction. Hence, this paper attempts to examine the significance of, and different steps that can be taken for, improving communication.
Background Information
Doctors and nursing staff regularly interact with patients, with each perceiving the other individual in their unique situation, communicating and establishing goals, and agreeing on how to attain those goals. Proper communication forms the keystone of patients' relationships with their nurses and physicians. It entails information sharing as well as provision of psychological/emotional support. Present practice stresses quality care delivery by physicians and nursing professionals. This necessitates assessment of patient preferences...
Communication Personal Account upon Communication Communication is an everyday necessity that is additionally a challenging endeavor. Though most everyone engages in communication, very few people are effective communicators. In reflecting on my on communication skills, I understand the necessity of adapting some of my communication methods to meet another individual's communications needs, wishes, and preferences. In a nursing home, I have had to speak louder or slower than my usual communications with
Bibliography Mendes, IA, Trevizan, MA, Noqueira, MS, Mayashida, M. (2000) Humanistic Approach to Nursing Communication: The Case of hospitalized Adolescent Female. Rev Bras Enferm (2000) Jan-Mar, 53(1):7-13. Williams, Carol A. & Gossett, Monette T. (2001) Nursing Communication: Advocacy for the Patient or Physician" Clinical Nursing Research Vol. 10 No. 3 332-340 (2001) Online available at http://cnr.sagepub.com/cgi/content/abstract/10/3/332. Colon-Emeric, Cathleen (2006) Patterns of Medical and Nursing Staff Communication in Nursing Homes: Implications and Insights From Complexity
Readmission of Bipolar Patients and Lack of Education among Healthcare Providers: Nursing Staff Need Education on Motivational Intervention to Teach Patients How to Prevent ReadmissionBackground and PurposeThe readmission rate for bipolar patients ranges from 40% to 50% within a year of being discharged from the hospital. Various factors influence the readmission rate of schizophrenia and depression patients. Therefore, multiple interventions (models and methods for quality improvement) have been developed to
Nursing Handoff Communication This research work will be carried out on medical, rehabilitation and surgical wards in a couple of fairly large Australian hospitals with mostly six beds in each room and some double and single rooms as well. In one of the hospitals, bedside handover is being employed since a year or so, and nursing teams are also utilized, while in the second hospital, bedside handover is a new introduction
Nursing shortages and high nurse turnover are very common issues faced in the health care industry. This instability of workforce in the health care industry in many countries is raising questions about performance of the nurses and quality of the patient care. Gray & Phillips (1996) pointed out that nursing turnover has a negative impact on the organization's ability to meet the needs of the patients and provide them quality care.
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