She looked up at every person who passed within her vicinity, some of whom had not even noticed her. The observer was not able to identify anything about her likely occupation or the circumstances that lead to her choosing this particular coffee shop, except that her confusion at the counter suggested that it was not part of her daily routine.
The Unavailable Woman:
Another woman entered the coffee shop. She had apparently not been caught in the rain because she was completely dry and her umbrella was still neatly wrapped in its case. Her hair was longer than the previous subject, but instead of allowing it to swing out when she changed her physical orientation, she moved in a much less exaggerated motion that did not impart any inertia to her hair. Instead of repeatedly preening her hair away from her face, she allowed it to cover her ears and seemed to carry herself in a manner designed not to attract attention. She did not make eye contact with anyone except for the one counter person who served her. She did not seem to make unnecessary conversation and the observer was not able to hear her end of the conversation. Her gestures seemed appropriately polite to the counter person and the observer was able to lip read the words "thank you very much" after she received her order.
She then selected the table opposite the observer on the other side of the entrance, but she took a seat that looked out of the window and away from the main seating area.
She also turned around the other vacant chair opposite her and placed it adjacent to her before piling her belongings on it. She removed a textbook and a highlighter from her bag and proceeded to read in a manner suggesting that she was probably a college or postgraduate student. She seemed to purposely obscure the cover of her book by not raising it high enough for the observer to see the cover surface.
He took a table against the wall, directly opposite the first female subject in the middle of the room and sat with his back against the wall, facing her. He then removed a laptop computer and opened it up next t his cellular phone and proceeded to make a call as it powered up. He scanned the room while waiting for the call to connect and, while seeming to pretend not to notice the first female subject, he then (apparently) left the following message on the recipient's voicemail in a voice loud enough for all to hear. "Hey, it's Bob. Listen, I want you to make absolutely sure that Naomi runs those spec by me before they go out. Last time, she cost me about seventeen grand doing it her way and if it happens again, I guarantee you that heads will roll. You know that's not much money to me, but the point is, I'm in charge, not her. I expect a return call within the hour, no matter what. Bye, " after which he slammed the phone shut emphatically while simultaneously looking up just in time to wink confidently at the first female subject who was smiling at him by this time.
Active Listening Integrating Management Skills There are numerous -- almost innumerable -- theories and models about the best ways in which an individual can use a variety of management skills to reduce conflict and establish an atmosphere of cooperation. In the video that I taped for this course I have worked on identifying, naming, and incorporating some of the skills that we have discussed during the coursework as well as skills and
A practical way of incorporating active listening is by paraphrasing material and asking the client from time to time whether you have understood him correctly. In fact, all the Rogerian tools are instruments to accomplishing active listening. A practical way to practice non-directive counseling is by recording oneself and the session and critically monitoring it for possibilities of improvement of skill and for signs of interference. Topic heading 2: Describe at least
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