Had I better defined the problem early on in the call, I could have cut the frustration on both our parts by going directly to the objective of requesting an appointment via a message for cold signs and symptoms. Being more decisive would have led me to generate as many potential solutions as possible. I could have then been presented them clearly to the patient and allowed the patient to choose home advice, telephone treatment, or message to her physician for a call back (Hesketh 1997).
Acknowledgement of the cultural aspects of the person is necessary if nurses are to provide holistic care to the recipients of health-care services (Slusher and Newell-Withrow (1996). And, exposure to and personal interactions with people of diverse cultures foster an acceptance of multiculturalism that can be beneficial (Thobaben and Mattingly, 1993). However, I believe my knowledge regarding the cultural belief of a medical doctor being the only one to assist her got in my way of truly and objectively helping her.
Further, my frustration with the lengthier than usual call was increased by the large volume of patients on hold for help from a registered nurse. At the same time, I am aware that most reasons for inadequate call management involves inadequate history taking and closing the consultation too early before all the issues have been thoroughly explored (Crouch and Dale, 1998). Errors can lead to costly malpractice lawsuits and damage my professional reputation. Thus, I am constantly struggling with balancing the time it takes to adequately resolve a call with the wait times of clients who may need emergent care.
On further reflection regarding my experience dealing with the Vietnamese caller, I realize that I have plenty of room for improvement as a Telephone Triage Nurse. Good communications skills and patience are skills that imperative to being a good initiator and I need to work on developing these areas. Nursing in communities, the environmental context of clients' everyday lives, requires attention to social, cultural, economic, and political circumstances that influence both health status and access to health care (Osaka and Nanakorn, 1998). While I agree with the assessments of Osaka and Nanakorn and various other healthcare advisors, I've also learned that there is a fine line between being sensitive to these factors and the possibility of using them to provide biased...
Task 2.3 Step 1: Use your experience identified with the lowest scores as the basis for reflective analysis. Step 2: Write about this experience using the following frame (painting the picture). It is important to me to continue to discuss the Pediatric Unit, because so much of what I do occurs there. In comparison to my high score as the mentor, I automatically shift into the service/provider role at times rather than the
Role of Leadership in the Healthcare Setting: Qualitative Study of Nurse "On-the-Job" Satisfaction As Correlated With Supervisor Leadership Style Leadership style is perceived to be an important factor in hiring, retention, and job satisfaction for nursing staff in healthcare facilities. Modern healthcare organizations may have issues with retention of nursing staff that may be ameliorated via appropriate leadership styles that enhance staff satisfaction. This study aimed to explore the impact of nursing supervisor leadership
Practice Fusion Strategic Planning Document: A Plan for Conversion, Integration, and Implementation of Electronic Health Records (EHR) in a Residential Care Facility Description of Institute The objective of this study is to examine the implementation of a new information technology data-management plan at a residential care facility for individuals with mental illness/mental retardation. This facility also provides day treatment and respite care. This will include a two-person practice for a Nurse Practitioner and a
The respondents who step out to be part of the research process should be protected from any unwanted intrusion or any other form of personal or group harassment (Smith & Liehr, 2008). It is formal to have and conduct nursing research according to the set ethical frameworks where the entire review of the proposal will be undertaken. Whether to be undertaken by the staff or students, this research should be
Their leadership role deals with service to their clients, hence, they are their leadership role are similar in a way. However, they differ in that; Florence has the attribute of being autocratic, whereas Clinton is persuasive. Florence showed aspects of commanding whereas Clinton worked by means of winning the trust of others to support his initiative. Secondly, it is notable that nightingale is a nurse while Clinton is a politician.
NONPF Leadership Competencies The National Organization of Nurse Practitioner Faculties (NONPF) is an organization that specifically focuses on promoting high-quality education for nurse practitioners. The organization has continued to experience tremendous growth since its inception to an extent that it is currently the leading organization for excellence in the education of nurse practitioners. To achieve its vision and objectives, NONPF has developed competencies for different content areas including leadership (Tractenberg et
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