Tricia the new store director, and her three new assistants are on a mission to restructure the store. Each assistant was given a task, and a job, which made the retail store run more effectively. There was structure, organization, and a peaceful work environment about the four ladies. Tricia held daily contest, making it fun to come to work, showing more motivation with the sales going up. Performance -- to-outcome was most affected. When all four ladies where on the same page, working to achieve a goal, and having team members who were more like family made everyone want to work, this created motivation within the team members . Sales started to go up, production was seen on the sales floor, and organization in the back room with retail made it possible to locate items for the customer .
4. Using the 5 different styles of reacting to conflicting (avoiding, forcing, accommodating, collaborating and compromising) analyze the behavior of Tricia, Lori, Tammy, and Amy.
In the beginning Tricia was very accommodating to the new assistants. She would collaborate with the assistants Lori, Tammy and Amy daily, and with all three once a week, and even would go to dinner with the team once a week. When there was an issue with the store window props Tricia compromised with the two ladies...
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