Verified Document

New Services: Stakeholder Analysis Term Paper

Stakeholder Analysis: Starbucks Frappuccino The Starbucks Corporation initially originated as an attempt to bring European-style cafe culture to the United States. However, in a drive to remain profitable and relevant as well as to honor its initial mission and vision, Starbucks has had to make some concessions to local tastes. One of these has been the development of the Frappuccino, a sweet, blended coffee beverage that is half-milkshake, half-iced coffee: it is both a unique product and also a unique service given that the blend is exclusively available at Starbucks' stores. Starbucks has continued to develop and reconfigure the Frappuccino to suit the evolving palates of its international consumer base. This has ensured that the company has enjoyed a strong bottom line, despite cheaper copycats from its rivals. The company recently released several innovative new flavors for the Frappuccino as well as new sizes to drive interest in its product. "The Frappuccino now accounts for 20% of Starbucks' annual sales, worth over $2 billion, and represents nearly two thirds of the entire frozen coffee drink market" (Nanos 2012).

Interestingly enough, the Frappuccino did not originate from sophisticated product development on the part of the Starbucks team but from an independent competitor. In this instance, stakeholders from outside the organization played a critical role in its development. A Boston cafe called the Coffee Connection developed a blended iced cappuccino drink into a froth using...

The name of the beverage is a play on words, blending the term 'cappuccino' with the local, Boston name for a milkshake 'frappe.' The Coffee Connection was so successful "Starbucks bought the Coffee Connection chain for $23 million dollars in 1994, and by 1996 they made over $52 million in annual Frappuccino sales…They inked a deal with Pepsi to make the tiny ready-to-drink milk bottles of the brew shortly after" (Nanos 2013). Today, the Frappuccino is a presence everywhere, in both Starbucks stores and in supermarkets.
The development of the Frappuccino was in some ways seen as a radical departure from Starbucks' initial, more sophisticated aspirations as an organization. "The Frappuccino transformed it into a haven for moms and office workers" (Nanos 2013). The fact that Dunkin' Donuts and McDonald's so effortlessly entered the competitive fray, producing even more sweetened iced beverages for consumers highlights the fact that the Frappuccino is often embraced by consumers who have little taste for drinking 'real' coffee at all. In fact, in 2002, "Starbucks began introducing a new Frappuccino each spring, coordinating the flavor to match whatever colors were appearing on the runways" (Nanos 2013). Many of the most recently-developed beverages have no caffeine in them at all, and virtually all Frappuccinos sold come topped with piles of whipped cream, making them look more like a dessert than coffee. There is even the "Cotton Candy flavor, made with a mix…

Sources used in this document:
References

Harris, J. (2015). Cupcake, anyone? LA Times. Retrieved from:

http://www.latimes.com/food/dailydish/la-dd-starbucks-frappuccino-cupcake-20150608-story.html

Nanos, J. (2012). The story of the Frappuccino. Boston Daily. Retrieved from:

http://www.bostonmagazine.com/news/blog/2012/12/07/frappuccino-history/
Retrieved from; http://www.entrepreneur.com/slideshow/244403
Cite this Document:
Copy Bibliography Citation

Related Documents

Stakeholder Map and Stakeholder Analysis
Words: 1312 Length: 4 Document Type: Essay

This is coupled by the high unemployment rate and the current recession in the private industry. This means that jobs in the Criminal Intelligence Bureau will still be attractive. This leads to an increase in quality recruitment (Tita, Troshynski & Graves, 2007). Threats: terrorism has become a permanent and global disaster. This has taken a huge chunk of quality human resource within the Criminal Intelligence Bureau. The organizational strategy The Criminal Intelligence

HR Service Report Analysis of
Words: 1719 Length: 5 Document Type: Book Report

The disadvantages of external recruiting include the continual need for screening and accuracy in defining recruitment requirements and the challenges of keeping an organization focused on what are often challenging objectives in a technology-based business when recruiting from the outside (Vokey, 2008). The value of social media in creating and sustaining authenticity, transparency and trust throughout the recruitment and retention process with external candidates and externally-recruited employees is more

New Trucking Hours of Service
Words: 6880 Length: 20 Document Type: Research Paper

Off-duty time does not extend the 14-hour period. 15-Hour on-Duty Limit May not drive after having been on duty for 15 hours, following 8 consecutive hours off duty. Off-duty time is not included in the 15-hour period. 60/70-Hour on-Duty Limit May not drive after 60/70 hours on duty in 7/8 consecutive days. A driver may restart a 7/8 consecutive day period after taking 34 or more consecutive hours off duty. 60/70-Hour on-Duty Limit May not

Communication Styles Stakeholders' Analysis Stakeholder Analysis...
Words: 1374 Length: 4 Document Type: Essay

Communication Styles Stakeholders' Analysis Stakeholder Analysis of the National Health Service The National Health Service (NHS) is the world's largest publicly funded health service (NHS, 2011). It provides high quality medical care free of charge to patients across England. NHS uses government funding to run operations and pay employees. Being a national public sector organization, the NHS influences and is influenced by several stakeholders including the government, patients, suppliers, the media and community

Bia Stakeholder Analysis Business Impact Assessment and
Words: 1292 Length: 4 Document Type: Essay

BIA Stakeholder Analysis Business Impact Assessment and disaster management A business impact assessment (BIA) is designed to evaluate the impact of a disaster upon the functioning of the organization and ideally, determine ways for the organization to remain operational, even during the stressors of a full-blown attack on its informational systems or a widespread catastrophe like a national disaster. "BIA report quantifies the importance of business components and suggests appropriate fund allocation for

Stakeholder Identification and Communication
Words: 824 Length: 3 Document Type: Essay

Stakeholder Analysis Identification of Stakeholders Stakeholder Communication Identification of Stakeholders Stakeholders are defined as those groups of people or individuals who have the potential to exert influence on an organization. They are the individuals or groups that help businesses and organizations to be successful. Stakeholders have certain expectations from the company in a very similar manner as an organization needs support from the stakeholders and hence the assessment of the degree to which these expectations

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now