Motivational Healthcare Techniques
Healthcare Motivational Essay
Most companies would concur that human resources are one of the most -- if not the most -- valuable assets a company has. And what is the healthcare industry besides a (usually) for-profit company? Oftentimes, however, there is an incongruent dichotomy between healthcare management and its employees, or more properly called its caregivers. Hiring, training, and employment policies may sometimes conflict greatly with the company's (hospital's) bottom line, which is profitability, over the ability to maintain high or even average motivation amongst its workers. This paper seeks to explore at least three ways a rapprochement might be met between upper management successfully handling the bottom line -- profit -- and exhorting its agents (employees, or caregivers) to keep their motivation high enough to reach maximum levels for both parties.
The first motivational technique worth noting is one in which a study conducted by S. Douglas Pugh, Joerg Dietz, Jack W. Wiley, and Scott M. Brooks utilized linkage research. This particular type of research is especially utilitarian for service-oriented industries, such as healthcare fields, because of the inherent link that exists between doctor and patient, nurse and patient, or other caregiver and patient. Measurements can be quantified by so-called customer satisfaction, or in our case, patient satisfaction. This linkage data provides managers with a unique way to qualify the ways in which all types of caregivers in the healthcare industry can be better motivated, and therefore provide better service to patients. The study itself is reciprocal, in that satisfied patients motivated healthcare providers to do their best.
This data from the linkage study provides us with a roadmap to motivate our healthcare employees with a reward system much like personal patient satisfaction and even financial incentive (in...
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