Customer Satisfaction, Loyalty, Management and Empowerment
I am not sure if I would be considered a most valuable customer at Verizon, but I am guessing not. I am a relatively low revenue customer for them, basically an average customer in terms of what they would make off of me. If you consider the different elements that go into a most valuable customer, they are the profitability, the timing of the revenue, the referrals that such customers can generate, their retention, the add-ons and the customer's brand, and feedback (Moltz, 2015). Of these, maybe on retention, but otherwise I would consider myself to be a generally average customer. Corporate customers are worth a lot more money, and there are consumers who are generally bigger spenders with add-ons and the like.
The lifetime value of a most valuable customer would be unknown. Corporate customers are the most valuable, and each of them is unique. When a company like Verizon does comprehensive service with a large corporate customer, the contract is negotiated directly with that company so I have actually no idea what such a company would be worth. But for a high end retail customer, there...
Verizon: Strategic AnalysisIntroductionVerizon Communications Inc. is a leading telecommunications company operating in the United States. With a comprehensive portfolio of wireless and wireline communication services, Verizon caters to a wide range of customers, including consumers, businesses, governments, and educational institutions. This introduction will provide an overview of Verizon, followed by an analysis of the company\\\'s 10-K report. Additionally, a brief literature review will highlight key research and insights relevant to
The current licenses spectrum of Verizon and future ones that are expected to be acquired include: 45 MHz of spectrum, a weighted average of 39.8 MHz, a weighted average of 38.1 MHz, and a weighted average of 34.2 MHz. Combined with the company's CDMA technology, these spectrum licenses are expected to grant the company significant competitive advantage. This situation will further lead to a better anticipation of demand increase
(Verizon's VZ Navigator and Motorola v325 Review) The VZ navigator is found suitable to the customers who are constantly on mobile. It entails them visualize the map of their present locations or addresses and locate the points of their destinations with voice on turn-by-turn navigation. It functions with the strong collaboration of GPS and Verizon Wireless networks. The VZ Navigator through these two combinations securely links valuable location information to
A cheap product will not be able to survive in this rapidly changing business environment. Organization is another extremely important aspect of the necessary managerial skills for any manager desiring guaranteed success at their individual Verizon location. Organization can be as simple as instituting training at work in a pattern that overlooks no single employee. A good manager cannot expect employees to train themselves or improve their work manners
Cell Phone as an Electronic Wallet Rapid advances in technology in recent decades have brought about a dramatic change in the way people work, transact and communicate. Yet, it is widely believed that there is still ample scope for technology to make life even more convenient and efficient. For instance, the cell phone is already showing the promise of functioning as an electronic wallet. It is the purpose of this
54). Indeed, the fact that the company's leadership team survived at all during its formative years speaks highly of the founder's vision and perseverance. In fact, Jerry Wang was originally rejected by a venture capital firm for suggesting to use what Hargrove (2001) indicates was "such a ridiculous name as Yahoo" (2001, p. 271). As Ashby and Miles (2002) also emphasize, countless up-and-comers at the time failed to make good
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