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Decisions about international business take into account a wide range of different factors, including political, economic and social environments, in addition to firm-specific issues such as where to produce, what the company makes and how easy it is to ship the company's product. In this report, the case of General Mills in Europe will be considered. General Mills is a major producer on consumer consumables, and the countries in question are going to be France and Greece. The paper is going to discuss the key issues with respect to each country, keeping in mind the General Mills context.
General Mills produces food under a number of common household brands -- Cheerios, Betty Crocker, Pillsbury, Haagen-Dazs, Old El Paso, Yoplait and Nature Valley. The company is based in Minneapolis and began in 1860 with two flour mills, hence the name. The company would change its name to Gold Medal Flour in the 1880s. In response to consumer questions about baking, the company's founder created a character to give advice to consumers -- Betty Crocker. This was the beginning of the brand empire. Save for a brief foray into toys in the 1960s, the company has remained steadfastly a food company, and has operated internationally for decades. The company's stated mission is to "make lives healthier, easier and richer" which connotes some nutrition, but also convenience and value. Today, the company operates in over 100 countries and has manufacturing facilities in 30 (General Mills.com, 2013). The company has production facilities in both France and Greece. With both countries, exporting was the method of market entry initially. However, acquisitions have been used to gain market share, for example the recent acquisition of Yoplait in France (2012 General Mills Annual Report).
Background Information
It is important to understand the similarities and differences of the two countries. Politically, both share similar systems of democratic republics, and both are members of the European Union and the Eurozone. Thus, there are significant similarities and with respect to Europe there are policies to which they are both subject. Culturally, there are some similarities but the cultures are different and therefore there remain areas of divergence. In terms of business culture, both countries trend towards formality in terms of the superficial things. However, with respect to the methods of doing business, from negotiation to relationship building, the French are more analytical, drawing on northern European norms. The Greeks are purely southern in their business culture, emphasizing relationships and being less analytical in their approach.
The two countries share a currency and external trade policy as members of the EU and the Eurozone. This creates opportunities of which General Mills should be aware. There are also some strategic dimensions that need to be discussed, with respect to the availability of inputs in these countries, the respective labor costs, and the economic outlook. In these, France is generally superior to Greece, having much more agricultural land and no physical trades barriers with the rest of the EU. Greece also has a much more dire economic outlook, given the problems the country has had with budget deficits and an antiquated economic structure.
Cultural Differences
One tool that can provide good background on the differences between cultures are the cultural dimensions of Geert Hofstede. The main dimensions are power distance, individuality, masculinity and uncertainty avoidance. A fifth is time orientation but Hofstede did not study Greece for this so it will not be used. Both countries have relatively high power distance, meaning that inequalities are generally accepted in these countries. As a result, their societies have some class structure, and if there are inequalities of opportunity that is something that these societies accept -- upward mobility is not as high as it might be in other parts of Western Europe, for example. France scores much higher on individuality, meaning that individuals are independent and are expected to act accordingly. By contrast, Greek culture is highly collectivist in nature. This manifests in a number of ways, including absences from the workplace to deal with family matters, and a lack of initiative-taking on the part of individual workers.
Greece scores medium on masculinity, which means that the culture places at least some emphasis on competition and achievement -- they invented the Olympics, after all. In countries that combine masculinity with collectivism, achievement is shared so that if the individual enjoys success this reflect on the entire family group. France tends towards feminine society, which emphasizes quality...
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