Program structure
All mentorship programs will have three phases: orientation; training (the most intense part of the mentoring process); and follow-up meetings. During orientation, mentors and mentees will be matched with one another on a one-to-one basis in both sales and customer service areas; in administrative areas, when high-performing individuals are targeted for promotion, as part of their introduction to their new job, they will be matched with a mentor with a similar job description. During the training process, mentees will be observed and monitored by their mentors and given advice pertinent to their occupation; after the training period mentors will continue to monitor mentee's performance (through sales figures, recordings of customer interactions, performance reviews) and meet with mentees to provide more general advice and support.
Training
Mentors will also receive training in mentorship skills:...
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