Boldly Go Case Study
Section 1 Introduction to the Organization
Providence Healthcare is a leader in rehabilitation, palliative care, long-term care, and community programs, providing inpatient and outpatient care to more than 5,000 individuals annually.
The organization includes six rehabilitation units, one palliative care unit, outpatient clinics, the Cardinal Ambrozic Houses of Providence with 288 residents needing long-term care, and an Adult Day Program.
Providence Healthcare was established by the Sisters of St. Joseph in 1857 and has a strong value of compassionate care and responsive innovation.
The organization has 1,100 employees and physicians, 350 volunteers, and an annual income of $88.5 million as of 2013/14.
Key leaders include CEO Josie Walsh, who is recognized for her courage, collaboration, accountability, and integrity, and Chief Communications Officer Beth Johnson, who manages the communications and engagement strategy. Other key leaders include Lean Corporate Lead Thelma Horwitz, now Director of Quality and Process Improvement, and Dr. Peter Nord, Vice President and Chief Medical Officer (Weil & Reddin, 2017).
Section 2 Leadership Problems/Issues Facing the Organization
The organization is facing a need for major change to ensure its future, requiring strong leadership to navigate this "tsunami of change."
CEO Josie Walsh needs to lead the organization through this period of transformation, requiring courage, collaboration, accountability, and integrity.
There is a need for clear, compelling, and consistent leadership communication to manage the change effectively.
The organization is highly unionized and diverse, with a wide range of health care professionals, which could present challenges in implementing change.
There is a need for leaders to be visibly accountable, with Walsh making herself accountable in various ways, such as holding monthly town hall meetings and being...
…Smooth patient transitions: By continuing the partnership with acute care hospitals and embedding a patient flow coordinator from Providence at each hospital, the organization is expected to ensure smoother patient transitions, reducing wait times and improving patient experiences.Enhanced recovery environment: By continuing to leverage corporate partnerships and donors to remodel spaces and facilities, the organization is expected to create a more conducive environment for patient recovery, leading to faster recovery times and improved patient satisfaction (Debono et al., 2019).
Effective change management: By continuing to implement a comprehensive communication and engagement strategy led by the CEO, the organization is expected to manage change effectively, ensuring that all stakeholders are well-informed and engaged in the process (Dicuonzo et al., 2023).
Boosted morale and engagement: By continuing to celebrate employee-driven quick wins throughout the project, the organization is expected to boost morale…
References
Clack, L. (2021). Employee engagement: Keys to organizational success. The Palgravehandbook of workplace well-being, 1001-1028.
Debono, B., Corniola, M. V., Pietton, R., Sabatier, P., Hamel, O., & Tessitore, E. (2019).
Benefits of enhanced recovery after surgery for fusion in degenerative spine surgery: impact on outcome, length of stay, and patient satisfaction. Neurosurgical focus, 46(4), E6.
Dicuonzo, G., Donofrio, F., Fusco, A., & Shini, M. (2023). Healthcare system: Moving forwardwith artificial intelligence. Technovation, 120, 102510.
Oikonomou, E., Page, B., Lawton, R., Murray, J., Higham, H., & Vincent, C. (2020). Validationof the Partners at Care Transitions Measure (PACT-M): assessing the quality and safety of care transitions for older people in the UK. BMC Health Services Research, 20(1), 1-13.
Weil, M., & Reddin, C. P. (2017). Boldly Go: Character Drives Leadership at ProvidenceHealthcare. In Leadership in Practice (pp. 188-202). Routledge.
Healthcare Health Care Law Ethics Health care over the years has become one of the most important debates to take place within the United States of America. This fact holds particularly true for the major part of the Obama Administrations whose New Health Care policies has been criticized extremely (Zhi Qu, 2010). The world, however, is still waiting for the final curtain to rise and to witness the climax which would be
Healthcare Economics Overall Healthcare And Economics Healthcare economics: Current challenges from a nursing perspective Although the subject of healthcare economics has been hotly-debated, on one issue there is widespread agreement: the aging of the population will substantively increase the demand for healthcare in the near and far future. As the population worldwide is aging and living longer, the need for essential services over a longer lifespan will generate more costs for an already-beleaguered
Health Care As human beings, our health and longevity have never been better. Many people today live to 100 years and beyond, and often in good and active health. One of the major reasons for this is better health care and more access to health care for more people. On the other hand, however, many people do not have access to the same health care services as others. Often, the main
Healthcare Issues, Systems, And Policies America, once the global leader in the health of its population and among the nations with the highest quality and most readily available healthcare services, has now fallen behind almost twenty other countries, including some that only became industrialized in the last third of the 20th century, and with substantial assistance from the United States. While most other so-called "First-World" nations have already embraced several fundamental
The amendments have had practical impacts such as repealing the tax mandate of the employer, health insurance tax of small businesses and decreasing the burdens on individuals and businesses. The compliance cost for small business owners has risen by 36% higher than that of larger corporations. Similarly, the average U.S. citizen has already been overtaxed. Since the passing of the Affordable Care Act, Americans have not enjoyed the benefits that
Healthcare Information Technology Electronic Medical Record: User friendliness is among the significant factors- probably the most essential factor- hampering extensive usage of Electronic Medical Record EMRs in respiratory therapy within my organization. User friendliness features a powerful, usually direct connection with my organization's efficiency, error level, operator exhaustion and operator satisfaction- are all essential elements for EMR usage. Moreover, within my organization, it's been observed that efficient coaching and execution techniques impact
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now