Business Relationship Preservation Factors
Dear Mr. Supplier,
CURRENT ISSUE
I am writing in regards to the most recent computer chip shipment which you purveyed for my company. As I initially notified you via the phone, approximately 25% of that shipment was defective. My company was not able to utilize that percentage, which is certainly an anomaly when I consider what has historically been a fairly prosperous and lengthy relationship between our two organizations. The purpose of this communication is to maintain that relationship and come to an understanding about how to address the previously mentioned issue and still go forward in a way that is mutually beneficial to both of our companies. I truly believe that there are a number of different options that we have for redressing this situation in a positive manner.
SUGGESTIONS FOR SOLVING THIS ISSUE
My primary goals for solving this issue involve doing so in a manner in which my company is able to effectively recoup the funding that it spent for the approximate 25% of the computer chips which were defective. However, I believe that this can be done without necessarily involving some sort of payment on behalf of your organization. It appears to me that each of our companies possess goods and services that the other can utilize and which can more than compensate for the monetary value of that portion of the foregoing shipment. My primary suggestion for effecting this desired result,...
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