Tesco is the leading grocer in the UK, with a 28.15 share, putting it ahead of ASDA (16.6%), Sainsbury's (16.1%) and Morrison's (10.8%) (Statista, 2015). The company sells a wide variety of goods, including non-grocery items, and it does so with stores in a wide variety of formats. The competitive environment is intense, with low-cost providers aggressively targeting market leaders like Tesco in a bid to gain market share from cost-conscious consumers (Yeomans & Armstrong, 2015). Tesco's strategy, as the market leader, is to appeal to as broad an audience as possible. As part of this strategy, the company has a number of different initiatives, including a range of own branded-goods. These include Finest, Organic and Healthy Living. Organic is tied into the drive to appeal to customers who are less price-sensitive, as purchasers of organic products have demonstrated a willingness to pay a premium for a specific attribute, in this case organic production. Organic is a growing segment of grocery markets worldwide, and the UK is no exception. This paper will focus on the Tesco Organic label, and the marketing thereof, in the context of Tesco's overall strategy.
Business Model
In its 2015 strategic Report, Tesco describes its business model as to "regain that total focus on serving customers" (p.8). To that end, the company defines this as "listening to, understanding and reaching out to customers to create the best possible offer," "working with growers and suppliers to make great products" and "working across different channels to get those products to customers in the most convenient way possible." The company alludes to a fresh start, which is essentially a recognition that it has been losing market share because other companies have been more responsive to the needs of customers. This can be operationalized in many ways, but one of which is responding to trends in the market.
The case for own-brands is a strong one in the grocery business. Stores typically offer own-brand products at prices below those of national brands. The goods in question are typically staple goods that are either undifferentiated or poorly differentiated. There are numerous producers, and customers are highly sensitive to price, with little to no brand loyalty. When grocery stores began own-branded lines, those were usually for product that fit this model in a classic ways --tins of kidney beans, bags of rice, cola, and other similar products. However, own-branding has become more sophisticated over the years. Clothing stores will work with specific designers for house branded goods that are differentiated. Something similar has occurred in the grocery business, for example a store might have a proprietary line of signature sauces that are unique to other products in the market, but are still own-branded goods. The rise in private label groceries has occurred in direct response to consumer demand for quality goods at a lower price (Nielsen, 2014).
In general, private labels are viewed by consumers as a good alternative to name brands, offer lower prices, and good value for money. In the United Kingdom, private labels account for an estimated 41% of the market, a share that ranks 2nd in the world only behind Switzerland's 45%, and is much higher than most OECD countries (Nielsen, 2014). For Tesco, the implication is simple -- to meet the needs of consumers it needs to offer a wide range of goods as private labels, in order to ensure that consumers perceive Tesco as a place to get value for money. The best goods for private label are those with high price sensitivity and high purchase frequency. Products such as milk are often cited as the ideal for private labels -- and milk just happens to also be a popular organic product. In general, when differentiation is low, price sensitivity increases and the opportunity for private labels also increases.
SWOT
Tesco has a number of strengths on which to build its Tesco Organic private label strategy. Tesco is the biggest grocer in the UK by market share, and is not seriously challenged for this positon. This size allows it certain advantages. First, Tesco has economies of scale in purchasing. This is a distinct advantage in private label goods, as Tesco can negotiate lower prices and therefore offer its private label goods for prices lower than other stores. Alternately, Tesco can deliver higher quality goods. Specific to Organic, Tesco may find itself in a position to effectively corner the market on the supply of certain organic goods by virtue of its buying power, which could give it a monopoly on those particular organic...
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