For Harley, the open road and freedom is the catalyst of their unique value proposition. For Dunkin' Donuts, the trust they have created and sustain makes them a perfect choice for millions of consumers rushing to work in the morning who may have skipped breakfast at home. Harley-Davidson is all about a lifestyle change and freedom while Dunkin' Donuts has become a trusted source of excellent coffee, bakery items and excellent service.
American Express Video
After viewing the American Express video, can you identify a card that might fit your needs?
The Optima card which allows a card holder to carry a balance would be best, as the work I do has unequal payment dates. Freelance work pays irregularly so the Optima card would work best.
Also describe a credit card that you have. Is the credit card specifically for a customer like you? Or is it just a typical card everyone might have?
The credit card I have is a typical one anyone might have. It is not specifically tailored to my needs. In fact I don't use it because they just increased my interest rate. I paid it off this month and cancelling it, as much as I would love to, would hurt my credit rating. I hold onto it and pay it off in full every month, trying not to use it. I really have begun to hate my credit card company for jacking up my interest rate. If it would not hurt my credit rating I would cancel it, but today I don't use it anymore. I should just cut it up.
Burke Video
What comments do you have on the Burke video? Have you ever involved in a market research project? What is it and how does relate to you see from the video?
Summary
In your opinions, what are the important environmental marketing factors that affect you personally? Describe those factors and how they affect you. Be specific and brief.
Environmental factors that influence me the most are the commitments that company's unique value propositions imply and the performance of companies relative to those claims. Take for example the unique value proposition and the environmental marketing factors involved in Southwest Airlines. The promise of on-time flights, staffed with friendly and even humorous flight attendants, flown safely by pilots and supported by flight crews committed to performance, is a high commitment for any company to make. The majority of flights I have been on with Southwest have supported this value proposition. The flights have been on time, even when weather was an issue, and gate turn-around times have been remarkable. The environmental marketing factors that impact an airline are too numerous to mention here; yet the systems that Southwest has in place to compensate for them and still deliver exceptional on-time service is noteworthy.
I think it is very important to create and maintain profitable customer relationships for any business, no matter how large or small. Some companies seem to think they have a monopoly on goods or service, and so they do not have to offer good customer service. I think in the end, no matter what the product is, companies who do not truly respect their customers will not last. People want
Relationship marketing Digital marketing >development RM theory >customer relationship management theory >Nature digital marketing >E-business/E- commerce > RM a result direct marketing 1) markerting Relationship Marketing and Digital Marketing Development of Relationship Marketing Theory Relationship marketing is a form of marketing that focuses on customer retention and satisfaction, in comparison with other forms of marketing that focus on sales. This type of marketing is characterized by increased interest in the value that customer
Electronic Customer Relationship Management (eCRM) -- the application of Customer Relationship Management within electronic businesses Customer Data Integration (CDA) -- the process by which data is collected, assessed and integrated within the organization to maximize its chances of attaining its pre-established objectives Data mining -- the process by which a database is statistically assessed to identify customer patterns -- it transforms data into information Customer loyalty -- at a most simplistic level, a
CRM and Car Buying The world of business has come a long way since the only maxim was "The customer is always right." One of the most important new versions of that age-old wisdom is the model of "customer relationship management" or CRM. This paper examines that strategy, which is a model of doing business in which various techniques are used to learn more about the needs and behaviors of the
just an isolated or siloed strategy. Gartner's definition is shown in Figure 1. Figure 1: Gartner Group's Eight Levels of CRM Gartner has defined CRM using both purely technologically-based approaches and the processes that occur in any company looking to serve customers. Yet the most important area of this graphic is the interaction of the valued customer experience and organizational collaboration. At the store level of the example of the manager
The majority are in the Developing Phase (45%) with just 3% in Optimizing. This indicates that there is a strong need for greater integration of social networking, permission marketing and customer information management in many e-commerce strategies today. The results shown in Figure 3 also indicates there is significant upside potential for companies who attempt to grow quickly through the integration of social networking, trust-based permission marketing based on
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