Total Quality Management and other structural management approaches again exert direct control form the top down on each of the various departments and activities of the organization. This direct approach allows for a total and coordinated plan to be implemented, and has the advantage of being able to implement separate changes in each department/activity, leading to a possibility of more drastic changes and reversals (Kovel-Jarboe 1996). This approach also as the disadvantage, however, of unpredictability when such drastic changes are implemented.
The systems theory approach to management does a lot to mitigate this unpredictability in assessing how changes in one part of an organization will affect each of the others; overall organizational change in systems theory can result from more subtle shifts in certain dynamic areas of the organization, which will necessarily have an effect on the other parts of the organization (McNamara 2009). Systems theory, in fact, could be seen as providing a framework for constant organizational change through an evolutionary process, as adjustments are continually made in response to changes in other parts of the organization (or system) adding up to a more total organizatioanl change over time (McNamara 2009). The larger changes that are usually referred to by the term "organizational change" can also be consciously effected in an application of systems theory, of course.
The Union of Organizational Change and Quality Improvement
Organizational change and quality improvement can be tackled at the same time most effectively with the systems theory approach. Top Quality Management and other structural managerial theories are excellent at providing direct changes...
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