What emerges from this collection of research is then a definition of global consumers as highly unique, motivated not nearly as much by global brands as by unique, highly targeted messaging that specifically addresses their unmet needs while respecting their values, culture, religious and socioeconomic norms (Suh, Kwon, 2002). The global consumer is more complex than many marketers give them credit for as a result.
What actions performed by the global consumer caused the current financial crises?
Beginning with the perception of loans as a financial instrument that aren't really meant to be paid back in full only continually refinanced, global consumers, especially in westernized nations, freely leveraged their homes and businesses to gain large sums of money. The global consumer then was provided the advertising and branding messages that specifically supported the continual accumulated of debt, surpassing the amount their assets could support as collateral. This was all accomplished through an intensive series of campaigns aimed at increasing trust in the concept of home equity credit lines, adjustable rate mortgages, and in general a misleading of the public with regard to risks and a violation of their trust. This attainment of increased trust with global consumers and the persuading of them to take on more debt that their assets could underwrite or support were often done online through combined marketing campaigns to promote self-efficacy of financing options (Berthon, Pitt, Cyr, Campbell, 2008). As a result global consumers saw their peer and referent groups experience exceptional spending power increases, this also led to entire neighbors and regions of the country experimenting at...
Customer Experiences With Customer Service at My Car Dealer A recent visit to the service department of the local auto dealership I purchased a car from two years ago forms the foundation of this analysis. As auto dealerships rely on service departments for the majority of their revenue I thought the experience would be a mix of pure efficiency and relationship building. Previous experiences with this dealership have shown them
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