¶ … Management Control
The objectives in the organization are the following: customer/supplier satisfaction, market share, customer satisfaction, supplier satisfaction, employees well being. All of these factors are involved in optimum management control and all orbit around communication which is 95% of key for success particularly since we promise delievery of our services in a timely and prompt manner. The organization, in question, prizes communication, therefore optimum communication is important and can be achieved in the following manner
Geographically close project teams - That information will be passed as rapidly as possible between the different sectors e.g. that there will be good colleague-to-colleague relation and good relaxation with customers/suppliers. Communicaiton is prized in our company
Using the right tool for the job -- technical competence for one's respective field is important. This aids communication
Accurately managed resources - possessing accurate or current information about resources and what other team members are working on
4. Not wasting time looking for tools related to the project - Time is an asset in a fast-paced environment, aside from disorderliness impacting the environment of the workplace, potentially negatively impacting colleagues, and work-related performance. All of which hinders communication
5. Miscommunication in meetings -- necessary time may be wasted in peripheral matters in meetings when this time can be fruitfully allocated to more important matter. Our key aim is to understand others, to interpret correct, and then to transfer the demands to suppliers and others correctly. This is particularly important since we are an international company.
How I would weave leadership into performance management
Whether leadership is innate or not, according to Pearce and Robinson (2011), the ideal kind of leader for an organization and necessary of effective performance management is the one who possesses the following characteristics: Empowerment (the personality and stamina to motivate and encourage his employees to succeed); Risk-taking (the courage to take prudent risks and encourage his employees to do likewise); Participation (the humility to participate with his employees in their job); Development (the optimism and forward perspective to roll with the blows and constantly look and move forwards).
The leader who has these characteristics in place and is able to win the respect of his employees is someone who can effectuate optimum performance management. These leadership skills are characteristics that are woven into all areas of the performance management paradigm since these traits (reinforced by active listening, empathy, and respect for all employees) are inherent in every single task and circumstance that the manager and workforce do together and, in essence, in their total relationship. In essence, the leader has to model and practice the crucial characteristics that make for valuable communication (Pearce & Robinson, 2011). This is particularly important given the cultural diversity of our workplace. The leader too has to practice tolerance and openness to all. These leadership skills integrate all levels of the company from working with suppliers to employees to customer satisfaction and this is where performance management comes in since it is essentially the craft of having all departments working together in a uniform and effective manner.
The relationship between performance management and other organizational systems
Our company is comprised of various departments that include sales of machines and consumables, technological support (consulting / product development), technical support (service), installation, spare parts, and training. All of these divisions have to be integrated and indicate seamless functioning for our goal to be achieved; namely that we maintain our track record of showing that we have helped customers get their machines up and running time and again due to our speedy service and efficient logistics support team. Performance management, hence, is a discipline that runs through all systems since it is in essence techniques that effectuate facilitated and optimal running of a team in any and every situation. It involves planning work and setting expectations; continually monitoring performance; developing the capacity to perform; rewarding good performance; and rating the performance (Brandl, & Guttl, 2007). In this way, performance of the members of the group is sharpened to its ultimate pith and this, in turn, has positive repercussions on all divisions of our organization. In a more immediate way, the overall goal of performance management is to ensure that all subsystems of the organization are optimally cooperating together to achieve effective results.
Creating a Performance Learning system that considers cultural differences:
Cultural differences is a major dynamic in our firm particularly since we are comprised of such a diversity of cultures each of which integrates tasks and commands according to their own value system. Implementing and accomplishing tasks...
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