The bosses' secret meetings become the source for wild rumors; rumors that, if unchecked, can be damaging to employee morale, and can even cause public misunderstandings that can do immense damage in the marketplace. Management must listen to workers' concerns, and correct misunderstandings. Lucidity and openness are essential. Angela Sinickas makes reference to a situation in which Blue Cross of California promoted a new program of guaranteed coverage. All the newspapers carried the story, and customer service workers at Blue Cross were deluged with calls about the new policy. Unfortunately, management forgot to inform customer service of the changes. As a result, Blue Cross's image was seriously damaged. This communications debacle affected only one company, in one state. But, imagine if this had been an international blunder. Imagine if, say, General Motors had advertised a new rebate plan for all new car purchasers. Imagine if - all over the world - potential customers had poured into GM dealerships, only to be told that no such rebate existed. Think of the damage to General Motors international reputation once global media got a hold of the story. One can think of other examples as well. Different nations have different ways of doing business, different methods for communicating with clients, and different methods of appealing to the public. Workers in the global marketplace must understand these differences if they are to do their jobs effectively....
Market researchers can describe these variant characteristics, but these non-American manners and mores may not be fully understood by the company rank-and-file. Even within the United States there exist widely differing approaches to company/client relations. For example, a salesman in New York will get right down to business with a potential customer. However in the South, this "direct approach" is considered rude. Southerners expect to engage in a bit of banter first; questions about family and local affairs giving them a sense of camaraderie with the person with whom they are dealing. Jump right in with a Southerner, and you will be seen as excessively forward or, to put it another way... you will lose the sale. Situations such as these are common throughout the world. What is acceptable in one area is wholly unacceptable in another. In matters like these, good communication between all of a company's parts can go a very long way to building rapports - and profits. Communication is not just a matter of sending e-mails, making phone calls, and writing letters. It is the essential foundation for the informed and competent employee. Good communication is the key to success in the global marketplace.
Management Development Techniques All business organizations seek to maximize the profitability using the least available resources. The bottom-line in realizing such coveted success is by making their management processes efficient. In this regard, managers will often employ various techniques in developing and improving their existing management styles. This is because new issues always would come up and have to be addressed through the necessary change management initiatives. This study will look
Management vs. leadership in nursing Managers and leaders, though they are often thought to mean the same thing, are actually different people in an organization. Managers are involved in controlling and guiding the activities in the organization through effective supervision and handling while leaders are those who motivate their followers towards meeting a common goal. There are also significant differences in the characteristics and behavioral descriptions of managers and leaders. However,
The use of managerial accounting to keep profit margins where they need to be and make sure that individual product offerings are not a net drain on the company is not the only thing that Thai Airlines can and must do to keep a competitive edge and to protect themselves from things like corporate malfeasance and terrorists attacks, but it is certainly a major thing that should be take
Management accounting is an important factor that helps organizations to map their future directions through providing managers with necessary information for the establishment of strategies that ensures all inputs, processes, and outputs are in line with the organizational goals. Through the information provided by management accounting, managers access information that is critical in formulating policy, making comparison between alternative situations, and evaluate and examine performance. While management accounting has similar
Managing Diversity and Equal Opportunity With the turn of the 21st century, a dramatic increase is being witnessed in the international flow of labor with repercussion for domestic labor supply and management. The native, racial and emigre mixture of the employees is predominantly important for the workplace. The importance of this domestic cultural multiplicity in the labor force, highlighted by worldwide influences and necessities, has lately encouraged the researchers to focus
Management Philosophies Samsung Group Samsung group is South Korean company headquartered in Seoul Samsung town. Samsung group comprises of many subsidiary groups that are under the Samsung group. Founded in 1938 by LeeByung-chull as a trading company, Samsung group has grown to diversify into insurance, textile industry, retail and security industries. Samsung entered the electronics industry in the 1960s. It has grown to be the leading manufacturer of cell phones in the
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