Verified Document

Management And Technology Are Opposite Sides Of Essay

Management and technology are opposite sides of the same coin essential in the operating and maintaining a business. Today's society, companies must have the proper mix of these two elements to operate effectively. However, good companies do not forget their most important commodity, which is the human capital. Unfortunately, too often this is the forgotten commodity. Technology changes, but people in many ways remain the same. The author found this out personally in a work experience selling Google online ad word ads that led to their being dismissed. While this did not reflect directly on the employer, it does illustrate how events that are sometimes beyond the employer or the employee's control can affect the delicate balance between people and technology in the workplace. Analysis

Any good manager will confirm the need for the latest technology balanced by the best leadership. This balance makes for the best opportunity to improve their business and increase revenues. However, when the company's business outsourced to India, the balance that had been working for over 10 years evaporated overnight.

It has become a common joke now that many customer service, sales and other white collar jobs have been outsourced to India and other countries where colonies of English speakers work for a fraction of what an American worker does. The name of the company in New Delhi that was the catalyst for our company pink slips escapes this author. However, even now, companies such as India Outsourcing Inc. run ads on freelancing websites like ODesk that handle the freelance outsourcing of white collar jobs overseas. Now, a decision to cut costs for a manager or a CEO that would have taken months to implement can happen in less than 24 hours. All that is necessary is a bad financial report and that manager can cut his company staff to the bone within 2-3 mouse clicks. Then everyone from the secretary, the IT department, the customer service staff and the sales staff can...

With all due respect, this author certainly respects the motivations of the workers in Mumbai or Karachi. They are simply working to support their families. Unfortunately, we were and still are the victims of rich multinational companies that are making a killing by outsourcing American jobs, lowering and keeping everyone's wages down in the process.
When this author's experiences occurred a few years ago, the idea of outsourcing over the Internet (as was the Internet itself) new to out company. However, as costs and competition mounted, the demands to cut costs did as well. Since the company closed down its white collar departments (except for a nucleus of management staff), complaints have arisen as to the quality of the search engine optimization work (SEO) that the company is now farming out. The many issue is communicating with staff, whose accents are heavy and English is not their native language. His is happening in many other companies as well, along with other quality concerns as our poor overseas counterparts are dragooned into learning tasks overnight that we were given several weeks to learn. (Hines, 2012). From research for this essay and anecdotal information from the old company, this author has learned that the call center operations may be moving to the Philippines where there is more of an affinity for U.S. culture due to the islands' colonial history. There, 85% of the graduate students graduate with a huge 85% pool of students speaking American style English with a passable accent ("Philippines jobs are," 2010). The unconfirmed information is that much of the staff in the Cebu call center will made up of American medical students learning at a nearby school who are working part-time for pocket money. Now, the circle of globalization seems to be complete as expatriate…

Sources used in this document:
References

Drezner, D. (2004). The outsourcing bogeyman. Foreign Affairs, 83(3), 22 -- 34.

Hines, K. (2012, Jaunary 12). Seo outsourcing: When to list. Retrieved from http://searchenginewatch.com/article/2140756/SEO-Outsourcing-When-to-Listen-to-or-

Question-Your-SEO-Provider.

India outsourcing inc. (2012). Retrieved from https://www.odesk.com/companies/India-Outsourcing-
Philippines jobs are available. (2010). Retrieved from http://www.cebu-philippines.net/philippines-jobs.html.
Cite this Document:
Copy Bibliography Citation

Related Documents

Technology Forecasting and Business Model
Words: 1249 Length: 3 Document Type: Term Paper

These inventions were predicted to have high social effects also. (Characteristics, History, and Importance of Technological Forecasting) Over the years the government decided to make its role permanent through an office of Technology Assessment as permitted by the Technology Assessment Act. The aim of this office was to provide congress with all required information for support, management and regulation of applied technologies. This shows the great interest that the

Managing Building Security
Words: 1785 Length: 7 Document Type: Essay

components and regulations concerning the design of a physical security system for a privately owned company. This essay will create a system that reflects the needs of the customer. The customer is an office, and paper and computer storage facility that is private in nature and requires certain security requirements that can meet this customers specific and unique needs. The essay will first describe the necessary standards and credentials that

Management and Business Management Theories and Principles
Words: 2108 Length: 7 Document Type: Term Paper

Management and Business Management Theories and Principles of Each Reading The Fifth Discipline forces managers to look at the way in which learning disabilities which are common to organizations can actually stunt their growth and progress. The author targets several common learning disabilities which can riddle even powerful organizations, they are: identifying with only one position, external enemies, the illusion of taking charge, fixation on events, the parable of the boiled frog,

Technology in the Classroom in Today's Society,
Words: 3260 Length: 10 Document Type: Research Paper

Technology in the Classroom In today's society, technology has become an accepted medium for communication. From email correspondence that has taken the place of mail, to texting instead of talking, advances in technology have become integrated into our daily lives. However, the line should be drawn when it comes to technology impeding academics and being incorporated into the classroom. Although many support the notion of technology in the class, others see

Performance Management Performance Appraisal Is
Words: 1396 Length: 4 Document Type: Term Paper

Although this is time-consuming and costly, it generally has high employee involvement and creditability, the strongest impact on behavior and performance and a positive influence on communication and goal sharing. Yet others believe that technology can be used as a tool to eliminate biases (Dutton, 2001). Software-based performance appraisals focus on results and actions rather than personality traits. Thus, they can provide more objective facts that can be used

Application of a Pedagogic Model to the Teaching of Technology to...
Words: 60754 Length: 230 Document Type: Dissertation

Pedagogic Model for Teaching of Technology to Special Education Students Almost thirty years ago, the American federal government passed an act mandating the availability of a free and appropriate public education for all handicapped children. In 1990, this act was updated and reformed as the Individuals with Disabilities Education Act, which itself was reformed in 1997. At each step, the goal was to make education more equitable and more accessible to

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now