An analysis of the B-level factors show the greatest variation is in creating and giving effective presentations and the focus on self-control and personal growth. My manager has very high expectations for each of their direct reports, and this is illustrated in the differences of these B-level factors. An analysis of the B-Level factors is shown in Figure B. Consistent with feedback on the a-Level Factors Analysis, my manager sees me highly effective at planning and running meetings including follow-up. When I asked about this score, the response was given of my strengths at the core management functions of planning, organizing, leading and controlling.
Figure B: B-Level Factors Analysis
My remaining attributes were classified as C-Level and are shown in Figure C: C-Level Factors Analysis. My manager and I agree I excel at recruiting new employees and interviewing them, in addition to onboarding them. My manager however states that my judgment on advanced customer management strategies needs additional training, as I have just begun to take on these more complex tasks in my career.
Figure C: C-Level Factors Analysis
Score / 10?
Self-assessment?
2nd view?
Importance (a/B/C)?
1 ?
Planning, prioritising and organising tasks and activities, time management, self and team.
6?
6?
A?
2 ?
Motivation and leadership of team and individual team members.
7?
4?
A?
3 ?
Communication skills, questioning and active listening, building trust, empathy and mutual understanding.
6?
4?
A?
4 ?
Performance appraisals planning, conducting, and follow-up, for team, and self.
8?
7?
B?
5 ?
One-to-one counselling, handling grievances, discipline, helping and enabling others with their challenges.
7?
5?
B?
6 ?
Training and developing others, coaching and mentoring, assessing training needs.
7?
7?
A?
7 ?
Delegation, identifying and agreeing tasks, measuring, follow-up, management by objectives (MBO's).
8?
7?
A?
9?
9?
A?
9 ?
Financial and commercial understanding (eg, budgets, profit & loss, cashflow, etc.) ?
9?
8?
A?
10 ?
Managing relationships, inter-department, peers, upwards, obtaining approval for projects, changes etc.
9?
9?
A?
11 ?
Planning and running meetings, effective follow-up.
9?
9?
B?
12 ?
Business writing, eg, letters, reports, plans, project plans.
10?
9?
B?
13 ?
Recruitment interviewing and selection, and effective induction of new people.
6?
6?
C?
14 ?
Administration; financial/performance reporting, monitoring, maintaining and developing reporting systems.
8?
6?
A?
15 ?
Creating and giving effective presentations to groups.
10?
7?
B?
16 ?
Innovation, vision, creativity, taking initiative, problem-solving and decision-making.
8?
5?
A?
17 ?
Quality awareness and managing, according to quality standards and procedures.
9?
6?
A?
18 ?
Employment and HR policy awareness and managing, according to policies (equality, disability, harassment, etc.) ?
10?
9?
A?
19 ?
Environmental and duty of care awareness and managing according to standards and procedures.
9?
7?
B?
20 ?
Customer care and customer service management - external and internal.
10?
8?
C?
21 ?
Self-development, self-control, compassion and humanity, seeking responsibility and personal growth.
10?
7?
B?
22 ?
Appreciation/application of social responsibility, sustainability, humanity and ethical considerations.
9?
6?
A?
management process. Also, I will give a personal example of how I would incorporate that task into my ideal position of a food service manager. Lawn (2013) suggested that the food service industry should be an important market to make significant gains in the near future. He reported that "foodservice in business and industry has recovered from the recessions doldrums and performed and should also grow significantly in 2013.
Organizational Ethical Dilemma PepsiCo is a global provider of various drink and food products, from Pespi and Mountain Dew to Frito-Lay corn chips and Honest Tea. It has market share in diverse communities around the world. The main ethical challenge it faces is how to stay social responsible and culturally sensitive. This paper will use the Trevion, Nelson (1995) model of ethical decision making to focus on this issue, what it
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