Lululemon Athletica, Inc. Company & Financial Analysis w/ Recommendations
Part 1
Strategic Performance
Lululemon Athletica, Inc. was founded in 1998 and is headquartered in Vancouver, Canada. Lululemon Athletica operates under the Textile—Apparel Clothing classification in the U.S. and its shares are publicly traded on the Nasdaq under the ticker symbol LULU. The company currently employs approximately 12500 people and has risen back from a 2013 controversy in which the yoga-wear apparel maker was embroiled in a fashion faux pas that threatened to undercut the industry it virtually launched single-handedly. Lululemon’s commitment to athletic gear for women helped it to effectively address the issues it faced with its see-through spandex slip-up and redirect its resources to improving its public relations image, strengthening its brand, and supporting sales through an active marketing strategy that helped keep competitors at bay.
Since shares bottomed at $38.47 in 2014, LULU has more than doubled its value for shareholders, indicating that its strategic performance has validated the faith of supporters of the company and roiled those who thought the firm would crash to zero in the wake of consumer backlash in 2013. Still, Lululemon was never about producing a product that conveyed modesty: instead the organization embraced the concept of pushing the envelope in terms of women’s athletic wear, which was why in 2014, the company was still engineering leggings “designed to fit close to the body without feeling tight”—clothing made of nylon and lycra to give the wearer “a ‘naked’ sensation” (Sherman, 2014). Lululemon even offered a variety of sensations for women to choose from: “Relaxed (away from the body), Naked (close to the body but not restrictive), Held-In (a bit tighter), Hugged (even tighter) and Tight (full compression)” (Sherman, 2014)—and the effect was one that kept consumers coming back to the brand again and again, even after the fallout from the see-through spandex issue that temporarily cost the company substantially in terms of market cap.
The company’s strategic performance has only improved since then in large part thanks to the growing health and yoga-centric movement among men and women all across the U.S. as well as Lululemon’s ability to establish a strong appeal among women consumers of athletic apparel. Lululemon’s designs have all been based on feedback obtained from “the company’s 1,500 ambassadors, testing material efficacy in the lab, and observing customer behaviour in store” (Sherman, 2014). Thus, the organization’s strategy has been to identify what the customer wants and then to give that exactly to them.
Likewise, Lululemon has worked on developing its own brand to enhance its image among women, using motivational quotes “emblazoned on bathroom stalls and hallway walls: things like, ‘Don’t focus on what’s missing, focus on what is’ and ‘Life is like riding a bicycle, in order to keep your balance you must keep moving’” (Sherman, 2014). Lululemon’s progression of economic value is the need of customers at every step of the way and its ability to stay relevant in a highly competitive industry has been based on its capability of differentiating itself by customizing products that enhance both the image and experience of the female consumer of athletic apparel.
Business Model
The company’s founder, Chip Wilson, had fallen in love with yoga after 20 years working in the active-wear industries (Sherman, 2014; Thompson, 2016). His experience of the yoga-wear market led him to see an opportunity to bring a performance-oriented product for women and men to the market. His main marketing tactic was to use word-of-mouth while simultaneously engaging yoga instructors as his brand ambassadors—and the technique worked. The company went public in 2007 and achieved net sales of nearly $2 billion in 2014. While the sheer pants scandal of 2013 was a setback, it did not alter the business model of Lululemon in the least: the company was dedicated to designing a product that was viewed as having spiritual, athletic, and casual appeal for consumers (Sherman, 2014). In other words, the business model was based on a process of differentiation in which the company’s founder looked into the athletic, active-wear markets, saw a gap that he could fill with yoga-centric, yoga-inspired apparel, and market it by essentially getting the yoga Establishment (represented by trendy, young American yoga instructors) to vouch for the brand (Sherman, 2014).
References
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Li, S., Robinson, P. & Oriade, A. (2017). Destination marketing: The use of technology since the millennium. Journal of Destination Marketing & Management, 6(2), 95-102.
Lovelace, B. (2016). Lululemon’s shares jump on earnings outlook boost, stock buyback program. Retrieved from https://www.cnbc.com/2016/12/08/lululemon-shares-jump-on-earnings-outlook-boost-stock-buyback-program.html
Macro Axis. (2018). Lululemon. Retrieved from https://www.macroaxis.com/invest/market/LULU--fundamentals--Lululemon_Athletica_Inc
Sherman, L. (2016). The rise, stumble and future of Lululemon. Retrieved from https://www.businessoffashion.com/articles/intelligence/the-rise-stumble-and-future-of-lululemon
Thompson, A. (2016). Lululemon Athletica, Inc. in 2016: Can the company get back on track? Case 09.
Trout, J. & Rivkin, S. (2006). Differentiate or die. In The marketing Gurus (ed. Murray). NY: Penguin.
Yahoo! Finance. (2018). LULU. Retrieved from https://finance.yahoo.com/quote/LULU?p=LULU
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