Learning Log: Organizational Culture
Culture
An increasingly globalized marketplace and multicultural society demand a solid understanding of others' cultures, particularly with regards to interpersonal communications. These issues are especially important in the workplace where effective communication requires a careful balance of appreciation and recognition of cross-cultural differences that may affect the exchange. Although common courtesy and common sense will go a long way in preventing inadvertent cross-cultural communications gaffs, it is also important to understand the more salient workplace behaviors that may be regarded as offensive by people from other cultures.
Questions that resulted
What types of workplace behaviors are universally acceptable, if any, irrespective of the culture(s) involved?
What types of workplace behaviors are generally prohibited based on cultural factors?
How can the views of cultural theorists such as Geert Hofstede and others help inform the cross-cultural communication process in the workplace?
Relative positions with respect to the presented information
My personal views were largely in conformity with the information presented in the lectures and readings, supported by previous empirical observations and professional experiences. Indeed, although a "one-size-fits-all" approach to cross-cultural communications is not available, a "Golden Rule" mentality helps to ensure that inadvertent missteps and misunderstandings do not occur by encouraging communicators to seek out the relevant information they need concerning important cultural practices and behaviors that must be observed. In other words, when people are motivated to become better communicators across cultures, they will seek out the knowledge they need to do so, an issue which is discussed further below.
New knowledge gained from the material presented
An overarching theme that emerged from this learning component concerned the importance of mutual respect and understanding in any communication exchange, but particularly in cross-cultural workplace environments where a wide range of...
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