When individuals feel honored and respected, they are more likely to take pride in their work and be as productive as possible.
Communication benefits leaders and their organizations by cutting costs. Miscommunication is at the root of interpersonal conflict, which can lead to absenteeism or a lack of productivity. Also, miscommunication can mean costly lawsuits or imbroglios with clients. Leaders often mediate problems within an organization and between the organization and third parties. Mediation depends on effective communication. When a team leader evaluates the actual time spent engaged in communication activities, he or she appreciates the need for effective communication. As Blalock (2006) notes, communication is "crucial" in the modern organization because as much as 80% of a manager's time may be spent in some form of verbal or written communication.
The global marketplace introduces complex issues that make communication skills absolutely essential for leaders to have. Gender, culture, and language add nuances to business practices, the workplace environment, and to interpersonal relations. Companies with offices in numerous countries will need to hire leaders with stellar communication skills to navigate through these tricky issues.
For example, leaders can benefit their organizations by learning about gender, culture, and language differences. Applying that knowledge to the workplace means that leaders may need to adopt a different style of dress or use a different method of greeting. Developing a repertoire of effective communications skills means solidifying relationships with coworkers in different countries. Adapting to different cultures is a sign of respect and can improve the reputation of an organization abroad. When doing business in a foreign market, leaders will need to learn about local laws, customs, and business practices too. The best communicators will be the most effective in brokering deals and avoiding misunderstandings.
Effective communication also helps leaders develop strong relationships with parties outside of the organization. Addressing stakeholders, the general public, clients, and suppliers requires effective communication skills. In the global marketplace such issues become even more dependent on communication because leaders must also learn about cross-cultural differences in business practices,...
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