More specifically, Charlie must announce that his administration will neither reward nor tolerate the "CYA" approach to collaboration in which the principal focus of each business unit head is to make sure that any blame or responsibility is automatically shifted to other business units practically irrespective of any interest in solving the problems, wherever they originated. Charlie must establish an organizational culture of responsibility, in connection with which he must announce that demonstrating the ability and willingness to recognize and correct problems will be rewarded while defensiveness and deliberate attempts to focus blame elsewhere will no longer be tolerated.
In the immediate period, Charlie should abandon the consensus approach to decision-making and take on the decision-making role of his predecessor. He should schedule private meetings with each business unit head with the instructions that the only topic of discussion will be ways to contribute to the solution of the problem within each respective business unit. During those meetings, no discussion will be permitted that pertains to any other business unit whatsoever. Charlie should announce that what will be rewarded will be business-unit-specific solutions and not arguments that fault lies elsewhere.
What could Charlie do to...
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