Knowledge Management Titan Industries' Knowledge Management
Titan Industries' Best Practices in Knowledge Management
The ability of Titan Industries to attain best practices so rapidly in their Knowledge Management (KM) implementation illustrates how effective this strategic initiative can be in unifying business managers and Information Technology processors to a common objective. Global outsourcing leader Tata Information Systems is the subsidiary that owns Titan, so it is understandable how a very high priority was placed on KM planning, implementation and success. What makes the success of this KM initiative all the more remarkable was the scale it was attained on. Titan is operating with over 100+ departments, 1,550+ users and over 100 diverse and often desperate business processes to coordinate. This is a daunting project even by Tata Information Services standards.
Titan's Success with KM: An Analysis and Assessment
Titan was able to successfully integrate tacit and implicit knowedlge stored in both manual and automated systems and processes across their diverse organizational structure, while at the same time accomplishing an ambitious change management strategy. Like the scope of the departments and users in this KM implementation, the 600 stores located throughout India, each with varying objectives in the jewelry retailers' value chain including varying formats also exacerbated this effort. From large-format to multi-brand stores, Titan had to normalize the KM change management strategies while also creating a single system of record across the entire enterprise. The points of failure in many KM initiatives is in failing to create a unified system of record that often leads to multiple versions of truth throughout the enterprise. When there are no single systems of record throughout an enterprise, change management becomes nearly impossible because users don't trust the systems they are working on.
The culture of...
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