Job/Task Analysis
Develop a job / task analysis
An entry-level job in a customer service call center
It is important for any organization that is set up especially with the aim of offering services to the people to have a care center for the customer. This central point serves as the point of contact between the clients and the service provider (Freese, 2010). The company or organization needs to have a customer care center since; communication is a vital process and tool for business. Questions and issues that need clarification are always bound to arise within the process of doing business. This significant department is thus very useful in delivering this important service to customers.
Customer service for the company is an identifying factor. A company or an organization whose customer care is spectacularly unique, especially if the competitors of the organization are offering the same quality products and at an equal price, the kind of treatment that the customer receives is what will give the organization an identity (Freese, 2010). It serves to create the competitive advantage that is missing in such situations for the organization. Moreover, companies whose quality of the department is high end up receiving more publicity from its customers as word of mouth really spreads and sells very fast and effectively. An organization with a poor quality care will experience difficulties in re-establishing their business since first impressions are difficult to change.
It is for these significant reasons that the demand for people to serve in the customer care service is very high. The job allocation posts for this profession are very many and wide spread all over the nation, and the world at large as every institution and business venture as well as governmental organizations are in the forefront to achieving the best from their daily activities. The jobs are readily available for the taking for any individual who is qualified.
With the very many job...
Job Task Analysis -- Customer Service Job Task Analysis Customer Service Position Customer Service Location: Corporate Office shifts, 8-5, 4-12 Sat/Sun -- 9am-6pm Full Time Hourly (Entry 10.00/hour, range to $14.80/hour) Position Objective Call Center Agent Preparation / Prerequisites High School Diploma or Equivalent Excellent Interpersonal Skills Working Knowledge of Basic Computer Operations and MS Word and Excel Must pass a background and drug screen Organizational Skills Ability to Multi-Task effectively Clear speaking voice and good command of English Flexible Schedule Negotiating Skills Typing skills of 25-30 wpm or greater One year
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At the level of the individual worker, motivation and job satisfaction among other things, generate a sense of security and confidence. Moreover, it offers them the opportunity for flexibility where they are able to apply varied approaches in meeting work requirements (Adeyinka et al., 2007, pp. 3-15). This makes the work environment interesting thus providing the employees with the pleasure and urge to facing their day-to-day lives at the workplace.
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Job Analysis Selection • Conduct a job analysis. • Outline a workforce planning system. • Create a selection process staffing. Course Assignments 1. Readings • Read Chapter 5 -- 7 Managing Human Resources. Job Analysis Selection As InterClean and EnviroTech completed their merger, the operational complexities of the resulting companies significantly increased. At the primary level, one could observe the fact that the organization would no longer simply offer cleaning products, but
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