¶ … job descriptions that apply to the position you have selected from the list.
I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B. call center customer service representative. According to task analysis information, I will create Bank C. call center customer center representative.
Compare the common tasks and behavioral objectives contained within the job descriptions or lists of duties.
Customer service is an organization's relationship with its customers. Call center customer service representative communicates with customers by telephone to provide information about products or services, open and cancel accounts, or obtain details of complaints. Call center customer service job duties involves meeting the customer's expectations, listening to their statements, and solving their problems.
As shown in Appendix the common list of duties of Bank A and Bank B. call center customer service representative, the duties involve customer satisfaction and problem solving. If we compare the common tasks of Bank A and Bank B. call center representatives, Bank A call center customer service representatives review insurance policy terms to determine whether a particular loss is covered by Insurance. Bank B. call center customer service representatives are better to processing loan and mortgage payment options.
Create a customized job / task analysis using the information you have found.
A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies...
Job/Task Analysis Develop a job / task analysis An entry-level job in a customer service call center It is important for any organization that is set up especially with the aim of offering services to the people to have a care center for the customer. This central point serves as the point of contact between the clients and the service provider (Freese, 2010). The company or organization needs to have a customer care
Job Task Analysis -- Customer Service Job Task Analysis Customer Service Position Customer Service Location: Corporate Office shifts, 8-5, 4-12 Sat/Sun -- 9am-6pm Full Time Hourly (Entry 10.00/hour, range to $14.80/hour) Position Objective Call Center Agent Preparation / Prerequisites High School Diploma or Equivalent Excellent Interpersonal Skills Working Knowledge of Basic Computer Operations and MS Word and Excel Must pass a background and drug screen Organizational Skills Ability to Multi-Task effectively Clear speaking voice and good command of English Flexible Schedule Negotiating Skills Typing skills of 25-30 wpm or greater One year
Job Description Analysis Creating and sustaining a viable base of candidates is the most critical function in any Human Resource Management (HRM) and Talent Management department of an organization. Using an example from State Farm Insurance and a position they have open today for a Marketing Manager, key aspects of this company's recruitment and selection methods and a concept map are provided in this analysis. Analysis of State Farm Insurance Recruitment and
The last step is rating the elements on the constructs based on a 5, 7 or 10 point rating system Smith, 1980() Another method is work sampling whereby the proportion of time a worker spends on a particular activity such as fixing a machine or designing a new system is measured. Hierarchical task analysis is another method and it involves giving a description of the performance of the employee based
Job The work of a chef is multifaceted and requires a wide range of skills and competencies. This interview with a head chef highlights the primary tasks and critical competencies for being a chef. Obviously, a chef's job is to prepare food tasty enough to continue attracting and retaining customers. To achieve this goal, the chef needs to be aligned with the core values of the restaurant owner. With a shared
Job analysis is the process of gathering, analyzing, and synthesizing information about jobs (Busi, 2012). It is a critical part of human resources management. It functions to provide answers to questions such as: How much time does it take to complete important tasks?, Which tasks comprise a particular job?, How can a job be structured to enhance employee performance?, and What capabilities and behaviors are needed to perform the job?.
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