¶ … Job Stress Levels and its Effect on Production
Mitsuka Technologies Inc.
Mitsuka Technologies Inc. is involved in the manufacture of auto parts and components for one of the major automobile manufacturers in the world. As part of a quality and efficiency audit, a team has been assembled to assess the areas that need improvement to increase production, and ultimately profitability. Job stress is a concern for all levels of an organization, individual, group team, and the organization as a whole. This study will assess the level, sources of job stress and the effects that it has on Mitsuka Technologies Inc. In terms of quality, efficiency and productivity.
Studies have shown that stress effects an organization in many very real and measurable ways and that identifying the sources of stress and developing a plan to eliminate or reduce these stressors can have an impact on productivity and profitability. On an individual level, stress has an impact on the employee's emotional state, and can effect their health causing absenteeism and accidents (Carey, 1997). On a team level, the absence of an employee due to stress can cause the workload to be increased on other team members. This can cause problems with more stress and can have an effect on team cohesiveness that can effect overall team performance in a negative way.
On the organizational level, drops in productivity on the individual and team levels will have an effect on the profit margins of the company through higher medical costs and lower productivity. Recent court cases in the United Kingdom have even brought up the issue that if an employee is aware of sources of stress and they make no attempt to alleviate it, then they are legally responsible and could face damages (Spiers, 2002). This is a growing trend in the United Kingdom and could become standard in other places as well. It is estimated that in the United States work related stress costs employers 75-85 billion dollars in workman's compensation claims, lost man-hours, turnover, and health costs (Douglas, p. 6).
In a Wall Street Journal article, Sue Shellenbarger identifies two types of stress; good stress and bad stress. Good stress can actually increase productivity and worker satisfaction in some cases. However, bad stress can have severe and lasting effects on all levels of an organization (Shellenbarger, 2001). The purpose of this study will be to identify sources of bad stress at Mitsuka Technologies, Inc., and assess their affects on all levels of the organization. This information will be used to develop a plan to eliminate or reduce stress and in turn increase the overall productivity and profitability of the company.
Data Needs of Study
In order to properly assess stress and its effects on this organization, the sources of stress will first have to be identified. This will primarily involve assessment on an individual level. A survey will be devised to assess employee stresses and to determine the level of these stress factors. It will be administered to 100% of the employees to obtain accurate results that are applicable to the entire organization.
To assess the effects of stress on groups and teams, team managers will be interviewed. In addition, production levels will be examined and correlated to interview and survey data such as days lost and stress factors identified within the group. At an organizational level, personnel records will be examined to determine how much absenteeism can be attributed to stress. The financial impact of these factors will be determined in real dollar amounts using financial data concerning days lost, workman's compensation and health related expense that has occurred as a direct result of job-related stress.
Methodology
The first task of this study is to identity stress factors, levels, and their impacts on individual lives. This will be accomplished by administering a survey to the employees. These surveys will be administered on a team-by-team basis and the results kept separate...
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