¶ … job analysis on key jobs within the organization in order to make sure the positions are being handled correctly. The people in those positions should be the right ones for the jobs, and should be working at their maximum capacity. If that is not the case, it is important to determine why -- which can be done through a job analysis that can be matched up to the skills the workers are strongest at. Job analysis helps with recruiting and selection, as well as training and career development. The more a person knows about a job, the more he or she can determine if that job is a good fit. While employees can and should do that with jobs they apply for, employers need to do that before they extend employment offers. That ensures that they have the highest chance of getting the best people for the job, and potentially training them to move up to other jobs at a later date.

I would be most likely to...

While an interview or questionnaire could work, it is very easy for people to forget to list all of their duties, especially if they do many small things each day. Seeing the person "in action" is the best way to get a clear picture of everything that person does.
4. To communicate the requirements of an entry-level customer service representative to a candidate, knowledge, skills, abilities, and competencies are all important. It would be beneficial to touch on all of those issues, in order to help the candidate get a clear picture of what will be required of him or her. By doing that, you can also gauge the candidate's reaction and comfort level to the information you are providing.

5. Core information in job descriptions and specifications include the basic duties that are to be carried out for that job, as well as what is expected of the…