This implies that there should be a movement towards measurements that have a more balanced scorecard and dashboard which will be healthy though there is a risk of developing an internal evaluation bureaucracy and lose of credibility if not updated and focused on parameters that are critical to the company.
The other aspect that is also crucial to the introduction of information technology is the amount of usage, when information technology introduced in a company is not used or is underutilized then it ends up wasting the company's money. In order to extract value from information technology investment that a company makes, it needs to involve people. In most cases when a company does not give an opportunity for nor funds organizational learning and adjustment that is necessary then the information technology will not be used optimally thus being a disappointment. There is a tendency for companies to concentrate on the operational complexity of implementing information technology rather than educating the staff to be competent in using it and deriving maximum benefits from it.
Information technologies widely differ and so do their costs and ways of getting business value from each information technology also differs. For instance when the information technology investment to be undertaken involves infrastructure investment then it can not be compared to a point solution for a specific business process which is also self-contained. When information technology is not given a portfolio approach then it is a problem since information technology has different purposes and requires different measurement regimes. Information technologies also do deliver business value through different ways and up to different levels, that is to say that one information technology may deliver business value better then another. Organizational variations in information technology exists considerably, therefore, embedding a right measurement regime as part of the routine management will help a company know its position. It is also recommended that this is linked from the business strategic to the information technology operational level, and across the lifetime of the system, but this is rarely enacted. Good measurement and actual improvement in the business use of information technology have been found to correlate.
Another important aspect is the attitude of the senior executives towards information technology, in some organizations executives who have no faith in information technology fear. In such cases, the existence of information technology has to be continually justified and traditional measures used to judge, this leads to self disappointment and under-funding. On the contrary some executives view information technology as asset and consider what benefits the company will get from it. Such executives usually get more business value from their information technology since they usually give a clear business focus to the measurement systems and investment of information technology. Their confidence on the business value of information technology also leads them to focus on key metrics and results rather than on exhaustive measurement data. In line with the above, there are certain traits that are considered to be possessed by effective information technology users which include listening to technology and getting informed by global dynamics of new trends. Such individuals also govern information technology as a strategic, business-focused portfolio. The chief information officer of a company should also be credible and influential among senior business executives.
When a company intends to introduce or improve its information technology but lacks the aspects that are necessary to derive business value from the information technology then the company will be considered not to be ready and this is usually the crossroad for finance and technology. It is recommended that a method used for assessing technology readiness considers the smooth integration of new products with downstream design and manufacturing process, the performance should also meet the expectations of the user's environment (Clausing and Holmes, 2010). When the assessment for technology readiness is not present then unstable performance will cause a disruption in the later stages in the process of development. A technology readiness process that is well structured should include a development process that makes the technology more stable thereby performing as earlier expected. The degree of technology readiness and potential risks should also be measured before proceeding to developmental stages, this way any new technology introduced will translate to new profits. For a company to enjoy the full potential of any new technology...
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