Industry Analysis Automobile and Motorcycle Manufacturers
A select few companies throughout the history of American capitalism have become iconic figures that are synonymous with the products they sell, and the Harley-Davidson Motor Company has successfully accomplished this rare feat, engraining the moniker "Harley" in the global lexicon as the emblem of premium motorcycles. While today's generation may consider Harley-Davidson to be a monolith without legitimate competition from domestic motorcycle manufacturers, a careful study of the company's history demonstrates the wide array of difficulties which were encountered over more than a century of operation. Harley-Davidson emerged from the Great Depression as one of only two American motorcycle manufactures to maintain operations, despite experiencing significant struggles during this era of forced fiscal restraint. After weathering the first of several intra-industry storms and surviving the Great Depression, in under two decades Harley-Davidson had become the largest motorcycle manufacturer in the world, producing more than 28,189 vehicles and maintaining dealerships in 67 countries around the world. While it is true that Harley-Davidson dominated the motorcycle manufacturing market throughout the first half of the 20th century, an influx of cheap competition in the 1960s from Japanese companies like Suzuki, Honda and Yamaha threatened to push their American rival to the brink of bankruptcy. Only through a revolutionary adjustment to the company's business model -- premised on an internal design strategy based on direct customer feedback and the innovative use of test drives to entice potential buyers into making a final purchase -- did Harley-Davidson reclaim its position of preeminence within the fiercely competitive motorcycle manufacturing industry.
By applying the Five Forces of Analysis model first pioneered by Harvard economist Michael Porter, who distinguished similar products from substitute products within his study of external market forces, to the case of Harley-Davidson, it is possible to illustrate in real-world terms how the company's current market situation directly affects its ability to deliver the enhanced value propositions contained in its vision statement. The most effective vision statements used by successful companies typically consist of a clear, direct single-sentence statement of operational goals, a template encapsulated by Harley-Davidson's vision statement: "Our key goal is to fulfill dreams through the experiences of motorcycling" (2013). By manufacturing affordable, high-quality motorcycles using American parts and labor, Harley-Davidson is also able to take advantage of the dominant value set of its core consumer demographic, as middle-aged males typically prefer their high-dollar purchases to be of products that are domestic in origin. The company also harnessed the power of nostalgia and patriotism, designing their motorcycles with an inherently "retro" and "American" appeal (Wagner, 2003) which aligned with its previously established industry as the quintessential domestic automobile manufacturer. The company immediately recognized the importance of so-called "do-it-yourself" consumers, and Harley-Davidson placed advertisements in the Automobile and Cycle Trade Journal to sell bare motors to enthusiasts. As early as 1907, Harley-Davidson recognized the importance of modern marketing techniques like product placement and branding, and the company equipped local police departments and the U.S. Army with Harleys for transportation in the field (2013).
As a pioneer in the emerging industry known as "car-sharing," Zipcar is a company founded on the premise of combining technological innovation with environmental sustainability. By offering a viable "substitute for car ownership, especially for those who can commute to work and shopping by taking transit, walking or bicycling," car-sharing has become an increasingly popular option for residents of urban areas and others who utilize automobiles at rate lower than the average. According to a car-sharing case study published by the Harvard Business Review, "Zipcar launched its first 10 locations in Boston in 2000 & #8230; (and) since 2004, Zipcar has experienced 100-percent-plus growth annually in its membership base," (Hart, Roberts & Stevens, 2003), and this accelerated rate of growth is astounding for a company that was essentially proving that demand existed within this relatively new market. By demonstrating the viability of car-sharing, Zipcar quickly became "the world's leading car sharing network with more than 750,000 members and more than 11,000 vehicles in urban areas and college campuses throughout the United States, Canada and the United Kingdom," (Hart, Roberts & Stevens, 2003) attracting the attention of major transportation firms like Hertz, Enterprise, U-Haul and Daimler, all of which have recently entered the lucrative car-sharing market. By maintaining an aggressive strategy of sustainable growth, while also working in tandem with transit services and infrastructure providers,...
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