(Lievens; Harris, 2003, p. 148)
It has today become clear how far companies are influenced by this process of recruitment, but the fact is that many recruiters have not considered certain important questions. Some of them are, how exactly do candidates perceive the Internet, and how do they use the Internet? Do they consider the Internet to be a proper recruitment source, and if so, are they aware of which sources on the Internet would lead them to better employment prospects? Are the tests that are conducted on the Internet as part of the e-recruitment process today, better or worse than the traditional pencil and paper tests of older times? The research conducted by this team on the e-recruitment process revealed the following details. Today, the entire e-recruitment process has in fact managed to change the manner in which the staffing process within an organization is both conducted and understood. (Lievens; Harris, 2003, p. 150)
There are five major assumptions that underlie the usage of this process as compared to the older and more traditional recruitment process, and the first assumption is that the process of persuading the candidate to apply and then to accept job offers may be as important as making a choice between different candidates. When recruitment is carried on through the Internet, then the emphasis would be on attracting the prospective employees, first and foremost. A second assumption is that e-recruitment makes the entire job much quicker and faster and less time consuming than the traditional method. As is well-known, in the traditional method, the candidate would have to, at the very outset, locate a suitable opportunity, and then a suitable opportunity in a specific area, and then move on to creating a covering letter, preparing a resume, and then mail the entire package to the potential employer. (Lievens; Harris, 2003, p. 151)
However, when this is compared to the Internet and e-recruitment, it seems like an entirely unnecessarily long procedure. When the candidate is using the internet, he can peruse the numerous opportunities available to him on the internet, and then immediately apply, or at the very least, seek out the suitable jobs that he desires to apply for. He can apply not only to a lot many more jobs than ever before, but also in a very much shorter time than before. As a matter of fact, an individual may even be drawn to a job opening quite inadvertently, while surfing the net. The third assumption may be that one would automatically assume that important information about any particle organization may easily be available on the Internet, and, in fact, the usage of the Internet allows organizations to pass on much more information about them and their activities than ever before, and this would naturally mean that the candidate would have much more information available to him about the organizations that he is applying to for a job opportunity, and this would inevitably help him to make a better and a more informed choice about the company that he wants to work for. (Lievens; Harris, 2003, p. 152)
The fourth assumption is that the prospective job applicant may be induced to return to a particular website, and this is because of the fact that the internet is in fact designed to make viewers return to it time and again, and to hold their interest when they are there. one way of doing this is to enable 'cookies' that would immediately recall a particular customer's preferences and this would help a great deal when attempting t recruit an employee through the Internet. The applicant may want to return to the same site again and again whenever he wants to look for a job opportunity, and this can b made use of by the organization in its e-recruitment process. The fifth and last assumption is that the internet is infinitely less costly than the traditional means of advertising and recruitment, that is, about one tenth of the cost of the traditional method of recruitment. (Lievens; Harris, 2003, p. 152)
However, there are some people who opine that e-services are today being quite a neglected area of marketing research, and that there is not sufficient research to prove its advantages or disadvantages, if any. It cannot be denied that today, online services are becoming a viable and a practical and also a very attractive alternative to actually visiting the place and then waiting to be served. Not only are they...
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