All of these factors taken together are designed to also provide Intel with the ability to move quickly to attain the benefits of Moore's Law as well.
Intel Manufacturing's Use of Metrics to Manage Quality and Compliance
Intel Manufacturing's Compliance and Quality Management initiatives are heavily centered on the Six Sigma DMAIC and the Total Quality Management (TQM) techniques and methodologies (English, 2004). The collection of metrics that are generated from the Six Sigma DMAIC, TQM and Compliance initiatives include capacity utilization, yield measurements, Defect Parts Per Million (PPM), and Voice of the Customer (VoC) feedback from the DMAIC process. Additionally there are scorecards generated of reliability and durability measures. All of these factors are critical during the New Product Development and Introduction (NPDI) process. Overlaying quality to the NPDI process provides Figure 2.
Figure 2: NPDI Quality Process. Source: Intel Supplier Management (Intel Portal); (Intel, et.al.)
Quality and Compliance Framework
From an analysis of the Intel Quality System Handbook (Intel, et.al.), a definition of the quality planning and control definition framework emerges and is shown in Figure 3. This framework illustrates how Intel integrates compliance and quality management into the very rapid NPDI and launch processes relied on for continually attaining market leadership over time. As Intel is a technology leader in each of its core markets, this framework is particularly relevant to their approach to also using Business Process Integration (BPI) to attain further efficiencies internally.
Figure 3: Quality Planning & Control Definition Framework
Source: Based on an analysis of (Intel, et.al.)
The redefining of business processes using BPI, Business Process Management (BPM), and Business Process Re-engineering (BPR) is measured using the metrics of plant and foundry capacity utilization, yield measurements, and Defect...
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