UMUC Haircuts Stage
Process Models -- Technology Solution
Strategy for Competitive Advantage: Increase customer loyalty and customer base (from advertising and foot traffic) through marketing and the assessment of the shop location and potential marketing partners.
Business Process to Improve: Employee scheduling.
Business Process Explanation
Current business process. Scheduling employees is one of the most time consuming tasks facing Myra, the owner of UMUC Haircuts. The current employee scheduling process is conducted entirely by hand. When Myra hires a new employee, she asks them to identify their availability according to three categories: 1) Best and most consistently free days and times; 2) generally free days and times; and 3) days and times reserved for personal needs. Myra makes every effort to work with her employees to optimally schedule according to their personal needs, which include time to attend classes, work a second job, and care for their children or elderly family members. Myra prides herself on hiring a diverse staff that includes parents of very young children and school age children. Every two weeks, Myra connects with each employee to learn about any potential conflicts with the schedule she has planned. This means that Myra must make changes, sometimes on the fly, as her employees life demands change. The key drivers of Myra's efforts to improve her scheduling process are: 1) Concern for her employees' family needs and second job arrangements; 2) the competitive necessity of providing services that are convenient for her customers; 3) the need to streamline the time-consuming, cumbersome, and iterative process.
Improvements Potentially Enabled by Technology Solution. Myra has been thinking about the scheduling problem for some time and wonders if it would be possible to have a scheduling software system that would permit employees to log on or in order to...
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