Communication Best Practices in Change Management
Change is an integral part of life for both organizations and human beings. However, human beings will naturally resist change particularly because of the uncertainty it brings. In order to make their change initiatives successful, therefore, a leader ought to engage his employees and provide ample platforms for facilitating their navigation through change. This is referred to as change management (Lawler, 2006). Simply stated, change management is the management of "people in a changing environment so that business [and organizational] changes are successful and the desired business [or organizational] results are realized" (Berns et al., 2007). This definition places people at the center of change initiatives and suggests that the success or failure of any such initiative depends primarily on the leader's ability to move and manage their human resources. This text identifies the components of effective change management and provides suggestions for incorporating the same into an organization's approaches to, and processes of change. It does this by examining a recent change initiative at the researcher's current workplace, where it reviews among other things, how the change was implemented, what the expected outcomes were, and how it was communicated to the employees. The researcher believes that by implementing the proposed best practices of change management, the organization could increase its chances of success in the management of change initiatives in future.
The Change Initiative: Overview
Globalization has pushed finance organizations on the path to transform their operations and locate services and goods in low-cost markets. In a bid to combat the effects of globalization, organizations have had to among other things transform their business functions and operations to a more standardized and centralized approach so as to cut down on costs and increase overall competitiveness. Finance is one of the core functions that have been greatly affected by this transformation. As an intern in the finance department of ABC Company, I had an opportunity to interact directly with the unsupported computer-based financial accounting system that the organization had been using since its establishment, but which had since proven ineffective amidst the rapid growth, and was supposed to by a more effective alternative.
Under the old arrangement, financial accounting processes were decentralized, with each department having the discretion to calculate its own financial...
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