Issues Affecting Communication
NO.
Communication Concept
Scenario Illustrating Ineffective Communication
Solution for Effective Communication
1
Culture
While at work, you meet an African American client that demands to be served and is not willing to listen to various prerogatives and procedures that are in place. You get annoyed by his conduct and close the office.
It would be best if you had been patient with the client to ensure you guide them throughout the process (Robbins & Judge, 2017).
2
Lying
Tom realizes that he has entered the wrong client details during loan processing. Upon completion, his boss checks on him to confirm if everything is smooth and okay. He confirms everything is well.
Tom should immediately notify the boss and retract the details before the client is awarded a loan based on incorrect information (Robbins & Judge, 2017).
3
Controlled Communication
A company receives orders for the supply of various electioneering materials within one month. After confirming the orders, the production managers notify the sales department of the company's incapacity to produce all the listed items.
The company should have confirmed with its respective departments the availability and readiness to supply the listed items before confirming (Robbins & Judge, 2017).
4
Silence
Colleague at work frequently suffers pay cuts because they cannot achieve their team target. However, he blames his teammates, who rarely turn up for work on the field. He, however, decides to keep mum with the information.
The colleague should immediately inform the manager in charge to ensure proper action is taken other than receiving undeserving pay cuts (Robbins & Judge, 2017).
5
Language
John, 32 old, met an older adult around 84 age. During their interaction, John kept using slung language in the process. The older adult considered John evil and did not respect those older than him. The older adult walked away, annoyed.
John should have notified the age difference and used language appropriate to the older people. Subsequently, John should have apologized to the older adult and explained that he did not mean to offend him (Robbins & Judge, 2017).
6
Emotions
You quarreled with your spouse one morning before leaving for work. Once in the office, you tend to address everyone rudely.
It would help if you did not carry poor feelings from home to the workplace. Get to control your emotions. Such conduct can hinder your job performance and professional relationships with colleagues (Robbins & Judge, 2017).
7
Information Overload
Our call center agent receives many calls and emails on product details of one of the generators on offer. As a result, she only responds to those who seem capable and highly interested in making an immediate purchase.
The call center agent should value all inquiries because some may become future customers (Robbins & Judge,...
…explanation from John.
John should have procedurally sought permission to excuse himself from work (Robbins & Judge, 2017).
18
Written Communication
As a secretary, your boss has requested you to edit an internal memo and invite key stakeholders to a meeting. Unfortunately, you failed to change the dates to match what your boss told you.
The secretary should inform his boss and apologize as soon as the anomaly is detected. Subsequently, the secretary should ensure that all written documents are proofread before publishing to avoid disseminating wrong information (Robbins & Judge, 2017).
19
Oral Communication
A procurement officer engages one of their suppliers verbally through the phone. They agree to receive subsequent supplies from the supplier at a reduced cost. However, the procurement officer failed to make this in writing. After delivering items, the supplier demanded a higher pay than agreed over the phone.
The procurement officer should ensure that every communication and agreement is made official through proper documentation (Robbins & Judge, 2017).
20
Lateral Communication
Due to personal differences, the sales manager of a local telecommunication company finds it hesitant to contact the company's chief executive to release field facilitation funds. As a result, he directly contacts the finance manager to release the funds minus seeking prior clearance from the CEO. The plan failed, resulting company's poor performance.
The sales manager should distinguish between personal differences and official…
