Professionalism
Being the first person that customers meet when they come to the front desk, the need for professionalism and a friendly demeanor is crystal clear to me. I had to look neat and polished every day. I met customers with a smile and expressed a willingness to help them. I had no option but to remain focused throughout and kept asking customers how I could be of help. There are many distractions at the front desk but I had to give my customers undivided attention at all times, and I did. When a customer is given such undivided attention, they develop the impression that the company values its customers greatly (Christensen, 2015).
Answering phone calls was part of my job. So there are times a phone would ring while I was physically attending to a customer. I would apologize and request them to allow me to answer the phone. I would answer the phone and resume attending to the customer in front of me as soon as possible. I would also apologize for the interruption.
Personal Growth
Learning how reservation software worked, how other equipment was used at work and the telephone systems were part of my personal growth in technical expertise. The tools are designed to improve efficiency at work. I also had to learn the ropes in the charity affairs so as to be best placed to respond to customer queries. I also learnt...
References
Christensen, M. (2015). 10 Commandments of Front-Desk Clerks. Retrieved February 6, 2018, from http://work.chron.com/10-commandments-frontdesk-clerks-16935.html
Jarvis, K. (2017, May 9). 7 receptionist skills that can impact an entire company. Retrieved February 6, 2018, from https://www.roberthalf.com.au/blog/jobseekers/7-receptionist-skills-can-impact-entire-company
Doyle, A. (2017). Hotel Front Desk / Guest Services Skills List. Retrieved February 6, 2018, from https://www.thebalance.com/hotel-front-desk-guest-services-skills-list-2062408
Vogt, P. (2015). Build a Great Working Relationship with Your Boss. Retrieved February 6, 2018, from https://www.monster.com/career-advice/article/build-work-relationship-with-boss
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