¶ … human resources function is complex and varied, consisting of multiple different task areas. The complexity of human resources is juxtaposed with the perceptions of human resources by employees. Employees often overlook key human resources and this occurs even at the management level. Today's human resources departments are moving towards a role of becoming a strategic partner (Barney & Wright, 1997) but there are often obstacles to this, including the perception that human resources is a line function and of minimal importance of the company to achieving its strategic mission. This paper will examine the perceptions that ordinary employees have with respect to the role of the human resources function within their organizations.
Methodology
The research for the paper was conducted using five family members of the author. These family members are of different ages, and work in different fields. The businesses relevant to this survey are electronics retail, banking, e-commerce, an architecture firm and a casino. After some initial demographic information and information about the firms was gathered, questions probed a few different dimensions of the human resources perceptions among the respondents.
The respondents worked with open-ended interviews. Those interviews were then coded and examined by the researcher to seek out trends in the responses. The final stage of the methodology is to build a report around the analysis. The null hypothesis for the report is that employees generally do not understand the value of human resources in their organization. The second null hypothesis is that generally employees are satisfied with the performance of their respective human resources departments.
The Survey Results
The five companies that were involved in the survey were all for-profit entities. One was a partnership and the others are corporations. The four corporations are all quite large in size, having full-time human resources departments with specialists who operate within the departments. In some cases, the human resources department was remote from the worksite. In the architecture...
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