Human Relations
According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs?
There are five levels of basic needs set up by Maslow which are: physiological needs; safety needs; needs of love, affection and belongingness; needs for esteem; and needs for self-actualization (Goble, 1970; Simons, 1987). Among these needs Shank's old boss only met the first two needs in the hierarchy and failed to meet the rest. Shank's old boss did not get involved with the store and the feeling was that the owners did not care about the workers in the store. This made Shank feel that they were not loved and therefore lost the sense of belongingness, the third level in the Maslow's hierarchy is therefore not met. The third level is the needs for love, affection and belongingness which can only be met when the workers are made to be part of the company and are shown love and affection by the owners of the company. To make it worse the company did not appreciate the workers and their efforts were not recognized, in fact, the company felt that the workers could be replaced so easily, and to quote Shank's statement, the workers were told that "You're just a number. You can be replaced at any time." This was a clear sign that the workers were not respected and thus they lost self-respect and self-confidence too, this is against the needs for esteem. Frustrating the needs for self-esteem makes a person feel inferior, weak, helpless and worthless. The workers need to be given compliments where they deserve, they should be encouraged through feedbacks, this way they will feel respected and will also respect themselves and be able to do better in their duties.
Since the last level which is the needs for self-actualization relies on the satisfaction of the first four levels of needs (Simons, 1987; Maslow,...
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