The satisfaction of completing a task that is outside of one's perceived role or ability reduces stress, as in this case stress is associated with feelings of helplessness, and allows the individual to perceive of the ability to possibly do even more complicated tasks in the future. ("Women Becoming More Involved," 2000, p. 6) Things get more complicated if the learning needed is social. In this case one might learn by observing how others interact. We can mirror another's social behavior as an aspect of learning and therefore resolve social anxiety by doing. The result may be collaborative as it gives the individual a clue that they can achieve the social role expected of them even when they do not feel confident. Speaking with others about such perceived confidence may elicit a result of the other telling him or her that they were also initially afraid of the social situation, which helps the individual conceptualize that they are no longer isolated in their fears and therefore that they are capable of appearing confident even if they are not. (Metts & Manns, 1996, p. 361)
1. Instinct theories Pros universalizes humanity creating sense that risk-taking is an aspect of human instinct to meet a particular need, be it to eat (engaging in dangerous hunting or exposed gathering for food) or in a modern context to engage in risky work to obtain the pay needed to buy food. Cons, simplifies need to a list that is rather limited and basic, makes risk taking a desire to fulfill a concrete need even when in the modern world risk taking is often more abstract and fulfilling only abstract need that can rarely be attributed to concrete need. (Thomae, 1981, p. 263)
2. Need theory is most often associated with Maslow, who developed a hierarchy of needs including at its base physical needs and increasing to abstract needs the highest of which being self-actualization a culmination of many needs being met from lower to higher order. Pros: This theory demonstrates that there is an order to needs that is associated with risk taking, and that certain needs will be met with more risk taking than others and that one is unlikely to engage in risk taking for a higher order need if their lower order needs such as food, and shelter go unmet. Cons: This theory again does not account for risk taking behaviors that are not concretely associated with some need, if the need is unknown to the individual or is counterintuitive to development the risk, logically should not be taken and yet humans do frequently take risks that are not associated with human need, either high or low order and do not create self-actualization. (Fitzpatrick & Lagory, 2000, p. 43)
3. Learning theory is most often associated with Bandura, who developed one of the first concepts of social learning theory and specifically addressed risky environments and risk taking behaviors especially by adolescents. Pros: Social learning theory as it is associated with Bandura demonstrates a significant association with both positive and negative risk taking behaviors that are common to individuals. The value of risk taking for positive outcomes is expounded upon by Bandura as an aspect of human social learning that is essential to development of self and his or her place in society. (Rowe, 1994, p. 124) Cons: Social learning theory often attempted to explain risk taking behaviors as bad, associating risk with poor outcomes and especially cultural punishment, rather than as a positive motivation of learning. (Ketterlinus & Lamb, 1994, p. 205)
4. Humanistic theory is most often associated with Carl Rogers who postulated that human motivation can be adaptive or maladaptive with regard to risk taking and is an aspect of human centered motivation and social interaction. (Ashby, Rahotep & Martin, 2005, p. 55) Pros: Humanistic ideas regarding risk taking often place risk taking on a high plateau of reasonable responses to social situations that help influence the individual into a better social situation. Cons: humanistic theory makes risk taking and associated behavior a concrete black and white issue, if the risk elicits a bad outcome then it was a poorly developed plan while if it elicits human growth and progress it is motivationally positive. This concrete look at risk taking behavior is challenging as it makes action (and reaction) more important than cognition. (Ashby, Rahotep & Martin, 2005, p. 55)
5. Cognitive theory is most often associate with Piaget who postulates that humans develop in a step-by-step basis in a very predetermined manner conquering...
Cancer Call Center was happy to see Wendy's answers, because they appeared to coincide with the management approach taken by Cancer Call Center. For example, all of the call center's customer service representatives were given full authority to resolve customer complaints, which meant that they did not have to resort to a manager to approve customer service issues. Furthermore, Cancer Call Center used a two-level approach to call scoring.
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