Supervisory Skills
With morale and performance diminishing at Toyota's quality control department, a change in the way things are done is crucial. It is particularly important for the department to reorganize its structure, work more closely with other departments within the organization, train its personnel, and have effective directors for each of the seven divisions within the department. This will be important for the achievement of both short and long-term objectives.
The quality control department plays an integral role within an organization. It ensures the organization constantly delivers products that meet the quality expectations of the market. Indeed, without an effective quality control department, the organization may be subject to severe consequences such as customer dissatisfaction, revenue losses, and even legal claims. An effective quality control department requires proper organization, qualified personnel, effective leadership, as well as effective collaboration between the divisions involved and sufficient support from other departments within the organization. This paper addresses these issues with reference to Toyota, whose quality control department requires major improvements.
Short-Term and Long-Term Goals
At Toyota, the quality control department has been experiencing challenges in the recent past in large part due to ineffective leadership within the department. Due to poor leadership, morale has been diminishing and performance has not been impressive. These challenges threaten to water down the tremendous achievements the organization has made over the years in terms of quality improvement. In light of these challenges, the department seeks to achieve the following in the next three years.
1. Ensure 100% or near 100%...
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