Health Clinic Chaos: Case Study
The busy Blessed Heart health clinic is located in Seattle, Washington. The clinic is a Federally Qualified Public Health Clinic that has been serving different patients within the area. The population served by Blessed Heart includes Medicaid and SCHIP population as well as other underinsured self-pay patients. The clinic has 30 physicians who are charged with different roles based on their qualifications. Blessed Heart has just hired a new administrator, Ms. Johnson, in order to handle the hospital operations and address the issues constantly raised by the physicians. Ms. Johnson has worked for other clinics within the area and has been credited with transforming the clinics. Her last role was based within Seattle for Mexi Health Clinic. While she was there, she managed to transform the clinic and eliminate the manual processes by implementing an HMIS. The system assisted the clinic to improve on its record keeping and delivery of services. It was for this reason that the management of Blessed Heart Clinic felt she would be better placed to handle and address the issues facing the clinic. The clinic is in dire need of changes if it going to survive and continue delivering services to patients. The manual system of capturing and storing medical records is the major problem faced by the clinic. The clinic needs to implement a patient records management system that would ensure all records are computerized and can be accessed by physicians across the clinic.
Major complaints
The first major task that Ms. Johnson is faced with was a myriad of complaints by the physicians. Dr. Lego was the physician leader, and they were demanding for changes in the way the clinic is run to ensure they can concentrate on treating patients and not performing administrative tasks. The physicians had ten complaints that they presented...
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