Health Insurer
Using Business Analytics Responsibly
As members of the buying public, we understand to an extent that information about us is being bought and sold all the time. Marketers use demographic data to better target their respective messages to potential consumers. Healthcare firms use public health information in order to establish contact with to those who require information or medical outreach. And with every product we buy, we offer a greater wealth of data concerning our lifestyle habits and behavioral tendencies. Often, we do this with the expectation that our information will be handled with sensitivity and responsibility by the collecting firm or organization. This expectation is at the center of the case study outlined by Davenport & Harris. The authors describe a case in which health insurer IFA and supermarket chain Shop Sense must weigh the pros and cons of entering into a data-exchange agreement together. As the discussion here will note, should the two firms decide to move forward with a partnership, they must do so with a clear sense of how data will and will not be used.
At the crux of the dilemma facing both companies is concern over the way that information will be leveraged. Ultimately, because the case history eliminates the threat of legal risk in such a contract, the greatest concern is for ShopSense, which must ensure that its customers don't feel violated by the sale...
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