¶ … Hotplates Case Study
What changes in the work situation might account for the increase in productivity and the decrease in controllable rejects? Changes in the redesign and distribution of workflow and increase in work responsibility of the employees accounted for both an increase in productivity and the resultant decrease in controllable defects. This redesign looked at the way the hotplate was being constructed, and then allowed workers to assemble a unit of the product instead of a simple part again and again. The workers then felt more empowered, that they had ownership in the final product, and were more likely to take responsibility for appropriate and expert construction. By giving the employees more responsibility, they then were also more accountable and felt more pride in their work.
Gaining ownership and more pride in the work was also the result of a change in psychology for the employee and managers. The employee was treated more as an important part of the process -- an individual creating a hot plate instead of just a cog in a large machine. The employees...
It helped that a worker could actually package the hotplate up knowing that the customer would be the next person to see it. 3. What were the major changes in the situation? Which changes were under the control of the manger? Which were controlled by workers? There were several major changes in the situation, including changes in employee training, and changes in personal responsibility for the success of the project. Furthermore,
Motivation at Work Application In the case study, Making of Hotplates, Workers seems to be having jobs which are extremely specialized. Each task is balanced for three minutes per each station making the work to be extremely monotonous to the workers making them to become unhappy, Because of unhappiness of workers at the workplace; these would have resulted in poor morale as well as low motivation. Motivation in the workplace is
productivity and the decrease in controllable rejects? It may be that the workers were given more autonomy now and they felt more creative and in charge of decisions that they may wish to effectuate. This coheres with Maslow's model of motivation where he ranks creativity as the highest hierarchy on the pyramid. Workers are not only motivated by money. Many individuals are motivated as much and sometimes even more by acknowledgment,
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