Recommended solutions to all of yesterday's problems
The late check-in processes has always been functioning perfectly, and even though it was a delay, an audit of the process has to be done to establish the cause of the delay. The process audit will also have to determine the risk of another delay and how to prevent it. Nevertheless, this problems points to the fact that, the hotel now needs a standby backup check-in system, preferably a manual system (Nieves & Segarra-Ciprés, 2015). This is the work of the systems personnel and while it is currently working, the systems personnel will need to check it thoroughly to prevent any future delays or breakdowns bearing in mind this might have been a sign for a bigger problem with the system.
For the seafood delivery, the first step will be to contact the seafood supply to establish the reason for the delayed delivery and when the delivery is to be expected. In case the supply won’t be able to make the delivery on time, the procurement and acquisitions department will need acquire seafood from an alternative supplier to salvage the party and the hotel image, then pick up the non-delivery with the supplier later.
For the malfunctioning...
References
Boella, M., & Goss-Turner, S. (2013). Human resource management in the hospitality industry: A guide to best practice. Routledge.
Mok, C., Sparks, B., & Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge.
Nieves, J., & Segarra-Ciprés, M. (2015). Management innovation in the hotel industry. Tourism Management, 46, 51-58.
Hospitality Management Defining and Observing Hospitality Management Defining Hospitality Management The hospitality industry incorporates a broad range of different types of business, all of which have a common characteristics; providing some type of service which has a focus on the services where the provision of hospitality is a central element of the that service, and is a sub-category within the service sector. The industry includes hotels and lodgings, cruise ship companies, restaurants, theme
Effects of CRM on the Hospitality Industry At a very strategic level, CRM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available
The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just
" (2000) The work of George Hermanson entitled: "Paradise and Hospitality" states that hospitality "...was crucial in the world of the Bible. In a desert environment - hot days, cold nights, where food and water are scarce, hospitality literally meant the difference between life and death. Even today among the Bedouin, offering hospitality to travelers is a requirement of tribal life. Our texts this morning illustrate the place and importance of
For this reason Torres suggests that using LEED information is a good way to mitigate mistakes that can come at a cost. It is also clear that mistakes such as this are much more limited in possibility as systems and products expand daily to meet the growing demand for "greener" options that are also safe and healthy. Conclusion The hospitality industry is clearly an area where "going green" can make a
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