Purpose and OverviewNurse consultation involves the application of change management principles and visionary leadership to the improvement of healthcare organizations. Guided by evidence-based practice and ethical principles of the healthcare profession, nurse consultation is a process involving multilateral communications, quantitative assessments, goal-setting, and strategic change management. Advance practice nurses can collaborate with nurse leaders to identify problems, analyze those problems and their root causes, and identify meaningful and feasible methods of achieving desired changes and measurable outcomes.
The purpose of this consultation is to work with nurse leaders, administrators, and executives to help the local healthcare organization better meet their goals and improve patient satisfaction. Nurse consultation requires the use of multiple, rigorous empirical methods. The data collection processed used in this case include both qualitative methods like interviews and focus groups, as well as quantitative data gathered from HCAHPS scores, patient metrics, and patient surveys. Although the current consultation strategy does not require formal comparisons with local organizations, other area healthcare institutions can offer meaningful points of comparison when inspiring change. The data collection methods will tacitly refer to the community, its needs, and also the need for the organization to better embrace corporate social responsibility models in their operating strategies.
Description of Organization
Jackson Health System in Miami, which comprises six individual organizations including Jackson Memorial Hospital, is a cluster of healthcare institutions that include teaching hospital, children’s hospital, and a range of specialized care centers. A total of 9000 employees work in the Jackson Health System, including physicians, nurses, and administrators. As a health system, Jackson recognizes the value of integrating multiple healthcare domains under one rubric: both geographic and cultural. The unified health system at Jackson depends on a hierarchical bureaucracy, but one that does also provide significant autonomy to its individual organizations or brands like the Holtz Children's Hospital. Jackson’s organizational structure includes a Board of Directors and Senior Officers including Chief Compliance Officer, Chief Financial Officer, Chief Transition Officer, and Chief Nursing Officer. Corporate offices work alongside but separate from the healthcare officers, such as the Human Resources Officer, and the Corporate Directors of Public Safety and Public Relations.
Comprising as it does six different hospitals and twelve specialty care centers, as well as a system of clinics and pharmacies and several long-term treatment facilities within the parent structure, Jackson Health System offers a comprehensive range of medical products and services for a diverse metropolitan area. Jackson Health System offers specialized care that is unparalleled in the South Florida area, including trauma care, and also proudly proclaims itself to be the only hospital in the state to offer every type of organ transplant (Jackson Health System, 2018, “About Us”). Affiliations with a number of other health care institutions expands the role Jackson Health System plays in the community, providing community-based services and services for medical education and research. Jackson Health System is also a teaching hospital affiliated with the University of Miami Leonard M. Miller School of Medicine, which itself has 1000 full-time faculty members.
Primary Needs of Population
The Jackson...
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