Home Care Company
ABC Home Care Agency Capital Purchase
Software Acquisition and its Benefits
Capital Purchase of Software
Customer Satisfaction
Productivity
Quality assurance
Employee development
Revenue improvement
Economic environment of the organization
Patient care
Medical and allied health education
Community service
Cost containment
Leadership role
Clinical research
The business requires alignment with the mission and objectives in order to attain a higher growth rate. The changing business environment and technological advancements enable the organizations to reduce cost of operations and provide quality services to their clients. The below sections are dedicated to establish a requirement for software acquisition in ABC home healthcare agency. The software is capable to provide advanced features for patient record management. The business can achieve its objectives through utilizing the capabilities of software. Improved service quality, customer satisfaction, and employee development can facilitate overall performance of the organization.
Introduction:
The ABC Home Care Agency is a healthcare services provider agency. The mission of the agency is to provide healthcare service to the patients in their home environment. The agency is operating in various states of United States and following their corporate principles of providing quality healthcare. The yearly growth of agency has not only provided business expansion opportunities but at the same time increase in staff including doctors, nurses, attendants, and administrative staff. The changing business and regulatory requirements need modernization in operations. Technology is also required to replace existing methods of record keeping and providing healthcare services. Advanced services oriented and patients centered approach is required to achieve higher service levels. The competitors are also adopting highly efficient and computer-based systems to increase market share. The large number of staff members and high growth in patient numbers can only be handled through effective communication and record maintenance. The issue was raised in annual general meeting and as a result the management has asked for report on the proposal.
Software Acquisition and its Benefits:
The manual record keeping and computer-based record maintenance systems have significant differences. There are various process adopted by the organizations to acquire software (Campos, Guerra, & Lancas, 2009). Some of them are described below to develop understanding of the issue. A process adopted by the businesses to assess their requirements and acquire software is denoted as software acquisition process. These needs are identified and assessed at internal levels and various options are discussed to analyze the appropriate option. The software acquisition is completed through various options as explained below.
The software available in the market is denoted as commercial off the shelf software (COTS). It is also noted that COTS software acquisition is handled through the internal staff of organization (Chemuturi, 2013). The first stage of software acquisition is accomplished through determining the internal system requirements and analysis of the available options. The business also prepares a document noting all the requirements and develops a request for proposal (RFP) as standard operating procedure. The vendors are required to quote in accordance with the software requirements and other related specifications documented in RFP. Later the best suitable software is selected on the basis of suitability and fulfillment of requirements.
The second popular category of software acquisition is through customization of the products. The identification and analysis of the requirements is handled according to the earlier defined processes. The customization of software is requested from software development organizations in order to fulfill specific business requirements. It is also essential for the companies dealing with business different from market and conventional practices. The customization of software requires additional cost and as a result the decision makers should also justify the benefits and return on investment. The third method usually adopted to acquire software products is through developing own system. The highly confidential and large business concerns adopt the process of developing their own products. The internal teams of the business or external services providers are required to fulfill the development of own software.
Capital Purchase of Software:
ABC Homecare Agency has adopted the option...
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