How do you justify to your staff the fact that Muffy is making a higher salary than any of them and that they did not have the chance to interview for the position?
There are two answers that immediately come to mind - I can't or she was way qualified... From the perspective of I can't, I would focus on two specific points. Either she is getting too much or the staff is getting too little. The results of this hire already created morale issues that undermine relations. It will be critical to make sure that the staff understands that they are being treated in a fair and consistent manner and that the lower-paid employees are getting paid at the appropriate level that incorporates a full range of upper and lower limits for their particular jobs.
The second point would be to demonstrate her credentials including relevant experience, knowledge and potential to increase the department from previous jobs and assignments output. This would go a long way in showing why she was hired over the existing employees and that it had little to nothing to do with her spouse being the chief. Again, a sound job description and the details of hiring from either the civil process or some other documented hiring procedure and policy could justify her coming on board.
How does the personnel office handle this problem in light of the city's civil service system?
As noted, compliance issues with regard to hiring should have been taken into consideration....
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