Others, such as those which inquire as to current levels of usage and optimization of electronic purchase orderings, should help to appropriately guide findings toward process improvements that are directly attendant to vendor concerns.
The survey questions here respond to the primary ethical demands of the process, which require a focus on the research objective without inappropriate deviation into subjects of irrelevance or impropriety. Namely, this survey attempts not to deter from the path of proper behavior between company and clientele, with the surveyed vendors representing a population inherently entitled to privacy and protection from the exploitation of private information. The privileges between the two parties must remain intact through the research process, ensuring that the information used here is not employed to exploit specific accounts or to transfer the findings to other parties. Instead, all survey purposes relating to the interests of product improvement must be conveyed at the initiation of the survey process.
Survey:
Nominal:
1. For what type of business are you processing orders?
1. Service 2. Retail 3. Public 4. Non-Profit
2. What types of orders are you processing?
1. Service Agreement 2. Retail Item 3. Contribution
4. Membership Dues
3. What is your primary target market?
1. Private Users 2. Consumers 3. Donors
4. Corporations
1. In person 2. By Mail 3. Electronically 4. Phone
Ordinal:
Most customers are either repeat customers or will be repeat customers.
There are technical reasons why our ordering process has delays.
There is a need to improve the efficiency of the customer experience in ordering from us.
Our ordering process could be improved by technology that is increasingly refined and available by computer.
Most information relating to an individual order process can be stored in a database to expedite future orders from the same customer.
Interval:
The following statement best describes our company's disposition.
1. Of our clientele, the following percentage process their Purchase Orders online.
1. 20% 2. 40% 3. 60% 4. %80 5. %100
2. Ultimately, we desire for the following percentage of our customers to process their orders online.
1. 20% 2. 40% 3. 60% 4. %80 5. %100
3. Of the total number of online purchases, the following percentage have noted dissatisfaction over process speed.
1. 20% 2. 40% 3. 60% 4. %80 5. %100
Ratio:
Estimate the amount of money per thousand that you draw in profit through online Purchase Orders.
1. 0K-9K 2. 10K-29K 3. 30K-75K 4. 75K-100K 5.100K+
Estimate the amount of money that you…
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