Healthcare management often entails resolving communications crises and disputes. For a hospital to operate efficiently and effectively, the organization needs to cultivate and maintain harmonious relationships between governance, medical staff, administrative staff, and boards of trustees. Often it seems like these disparate stakeholders are pulling in opposite directions, but nothing could be farther from the truth. When all members of the organization are on the same page, they can work together to achieve common goals. Often the job for the administrator is to discover the common ground between disparate members of the organization and work hard to ameliorate tension.
The factors that can contribute to tension between members of the organization often have to do with finances and/or budget allocations. Medical staff pushes for the latest tools, technologies, and interventions that can help patients, but the hospital may be facing a budgetary crisis. Yet financial disputes come down to differential philosophies or different interpretations of the hospital’s mission. What the healthcare institution’s official mission statement says, and what it actually does to promote that mission, are often two different things. There could be conflicts of interest when administrative staff or members of the board form strategic alliances with community organizations or partners in the private sector.
Tension also arises with regards...
References
Sullivan, E. J. (2013). Effective leadership and management in nursing (8th ed.). Upper Saddle River, NJ: Pearson.
Sultz, H. A., & Young, K. A. (2011). Health care USA: Understanding its organization and delivery (7th ed.). Boston, MA: Jones & Bartlett.
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