For these reasons, too, all stakeholders must be on the same page, so for instance Markson's group had to wait for consensus from a certain department before building the software but this consensus resulted in a much safer, more standardized process.
3. Unique challenges that face this company. Are they different from challenges in other environments?
Challenges to this company might have been unique in that their IT system was homegrown and customized for their particular hospital environment. In this way, they had challenges that other companies may not have had, such as having to know when to halt implementation and which software packages to install.
On the other hand, even though they employed a vender for only a short time, they did not run the risks of security and infiltration in database that another company may have had. Possibly, too, devotion of their team may be ascribed to the fact that their system was home-grown.
4. Some of the key systems and IT initiatives that I would recommend to company
I would recommend tools that will improve the services that physicians and other health-care workers (including the nurses) are providing. Updated technology may include video conferencing, electronic records storage and informational webinars as well as forums, blogs, and a confidential system where patients and employees can drop opinions and recommendations for change. The hospital may also implement a means of keeping in touch with the public, and another system that would serve as its research base for conducting research on the hospital itself (e.g. surveys to monitor popularity of doctors or average wait time of patients for appointments). There may also be an outreach, education, and marketing guide,...
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